Call Handler
2 weeks ago
**Call Handler**:
Job description
United Living is on an exciting journey of growth and a great time to join a diverse team. We are in the business of helping the country to build new homes while working in homes in need of upgrading, and currently have an opportunity for a **Call Handler **to join our team based out of our Cosham, Portsmouth office.
As a **Call Handler **you will spend your day assisting residents with their repair issues, answering calls and booking appointments for our operatives to visit their properties and undertake works (plumbing issues, electrical faults etc).
This will include:
- Answer incoming calls from residents with regards to repairs issues
- Understanding and diagnosing repair requests
- Managing incoming repairs inbox and allocating repairs works appropriately
- Scheduling work for operatives to attend properties and undertake works
To be a successful **Call Handler**, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face (i.e. retail / hospitality).
The main thing for us is that you have a positive can-do attitude and are a great team player.
We offer full on-job training, and a generous benefits package including life assurance, company pension scheme, lifestyle and retail discounts and more.
**Job details**:
Job reference
- RAF000930
Date posted
- 20/02/2023
Application closing date
Location
- Hampshire
Salary
- Competitive Salary
Package
Contractual hours
- 42.5
Basis
- Full Time
Attachments
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