Alarm Receiving Centre Controller

3 weeks ago


Glasgow, United Kingdom Connelly Security Systems Ltd Full time

**The Role**

Working in a secure NSI accredited environment within our Alarm Receiving Centre (ARC) based in Glasgow, you will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.

**About The Company**

Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.

As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.

**Specific Duties & Responsibilities**
- Answering a variety of incoming telephone calls from clients, engineers and security companies and deal with their requests as appropriate
- Use of computers and telephone systems to provide appropriate responses to signals from remote systems and dispatch to the emergency services when required
- Handling and management of high priority/life or non-life alarm activations
- Operate within strict set procedures using specially designed computer software
- Updating and reporting on clients recorded information
- Assisting with general Admin tasks when required
- Watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation.

**Essential Skills**:

- A friendly but professional and firm telephone manor
- Ability to take control of what can sometimes be a sensitive situation
- Ability to multi task and problem solve
- Excellent listening skills, patience and ability to offer clients assurance and clarity
- Ability to pay attention to detail
- Problem Solver
- Team Player

**Desirable Skills**:

- Worked within a contact center environment or in a role where you are required to use the telephone
- General keyboard skills

Full in-house training, mentoring and ongoing support will be given.

**Hours**

4 Days On, 4 Days Off Shift Pattern
12-hour shifts (08.00-20.00)

*Occasionally you will be required to work the Night Shift Pattern 20.00-08.00hrs each day, to cover for Holidays/Sickness.

**Benefits**

Company Pension

On-site parking

33 days holiday per annum (Pro Rata 23 days)

**Job Types**: Full-time, Permanent

**Salary**: £23,456.16 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- Day shift
- Weekend availability

**Experience**:

- Telephony: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: One location


  • Fire Alarm Engineer

    2 weeks ago


    Glasgow, United Kingdom ERP Limited Full time

    Fire Alarm Engineer £Have you worked on Gent Fire Alarms? An opportunity for a Fire Alarm Engineer local to Glasgow carrying out service, maintenance, small works & commissioning. As a Fire Alarm Engineer you will receive: • £Travel Pay • Company Vehicle • 1 in 10 Week Call Out Rota • Optional Overtime (1.24 Days Holiday (Plus Bank Holidays) •...

  • Fire Alarm Engineer

    5 days ago


    Glasgow, United Kingdom ERP Limited Full time

    Fire Alarm Engineer £Have you worked on Gent Fire Alarms? An opportunity for a Fire Alarm Engineer local to Glasgow carrying out service, maintenance, small works & commissioning. As a Fire Alarm Engineer you will receive: • £Travel Pay • Company Vehicle • 1 in 10 Week Call Out Rota • Optional Overtime (1.24 Days Holiday (Plus Bank...

  • Arc Controller

    1 month ago


    Glasgow, United Kingdom Connelly Security Systems Ltd Full time

    **About The Company** Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems. As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment...

  • Monitoring Officer

    4 weeks ago


    Glasgow, United Kingdom GTG Full time

    We’re looking for a reliable Monitoring Officer to join our team at our Alarm Receiving Centre in Glasgow. **When you’ll work** This is a full-time position with a rotational shift pattern. You’ll work four shifts on and four shifts off, rotational day and night. Each shift is 12 hours. **About the role** As a Monitoring Officer, you’ll work in...


  • Glasgow, United Kingdom HAYS Full time €16

    89/ Hour - Temporary Appointment Full time | 3 days on/ 3 days off | Nightshift & dayshift Thesuccessful candidate will be responsible for responding to enquiries from thepublic regarding anti-social behaviour services and providing advice andassistance to the public. systems within the 24/7/365 control room, including the provision of the Telecare...


  • Glasgow, United Kingdom HAYS Full time

    89/ Hour - Temporary Appointment Full time | 3 days on/ 3 days off | Nightshift & dayshift Thesuccessful candidate will be responsible for responding to enquiries from thepublic regarding anti-social behaviour services and providing advice andassistance to the public. systems within the 24/7/365 control room, including the provision of the Telecare...

  • Commercial Cleaner

    17 hours ago


    Glasgow, United Kingdom Strachan and Kemp Commercial Services Ltd Full time

    Strachan and Kemp Commercial Services Limited is a fast-growing Facilities and Property Management Support Service company based in Scotland. We support a variety of clients across the Commercial and Industrial sectors offering a comprehensive range of services including Electrical, Gas, Plumbing & Heating, Roofing, Joinery, Security & Alarm Services, Fire...

  • Commercial Cleaner

    18 hours ago


    Glasgow, United Kingdom Strachan and Kemp Commercial Services Ltd Full time

    Strachan and Kemp Commercial Services Limited is a fast-growing Facilities and Property Management Support Service company based in Scotland. We support a variety of clients across the Commercial and Industrial sectors offering a comprehensive range of services including Electrical, Gas, Plumbing & Heating, Roofing, Joinery, Security & Alarm Services, Fire...

  • Commercial Cleaner

    2 days ago


    Glasgow, United Kingdom Strachan and Kemp Commercial Services Ltd Full time

    Strachan and Kemp Commercial Services Limited is a fast-growing Facilities and Property Management Support Service company based in Scotland. We support a variety of clients across the Commercial and Industrial sectors offering a comprehensive range of services including Electrical, Gas, Plumbing & Heating, Roofing, Joinery, Security & Alarm Services, Fire...


  • Glasgow, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - Customer Service**Title**: - Training Centre Administrator**Contract type**: - QA Ltd Permanent**Job advert**: **Training Centre Administrator - Office-based** **(Part-Time in our state-of-the-art Glasgow Training Centre)** **16 hours per week (Thursday and Friday 8.00am to 5.00pm)** **About QA**: - QA...


  • Glasgow, United Kingdom Bridge of Hope Full time

    The Controllers role is to ensure the effective and efficient day-to-day planning and scheduling of engineers routes and workloads on various reactive and planned service contracts. The role will be varied and involve communicating with our customers, engineers, service desk/internal teams, suppliers, and subcontractors while acting as a point of contact...

  • Monitoring Officer

    3 weeks ago


    Glasgow, United Kingdom Glasgow Full time

    Job Description An opportunity has arisen with Neighbourhoods, Regeneration and Sustainability’s Alarm Receiving Centre service for a Monitoring Officer to join our team on a permanent basis. Position Details The Monitoring Officer will be responsible for monitoring the safety of vulnerable workers, responding to fire, intruder and lone worker...


  • Glasgow, United Kingdom RES Full time

    The Position As Operational Controller, you will be based in our Renewables Operational Control Centre in Glasgow. You will work as part of a highly motivated 24/7 team responsible for the monitoring of RES managed renewable energy assets, as well as safe and efficient control and coordination of work carried out by technical and engineering teams. You...

  • Credit Controller

    1 day ago


    Glasgow, United Kingdom Michael Page Scotland Full time

    Working as part of the credit control function, the Credit Controller will be the main point of contact for all clients to ensure prompt payment of all outstanding and overdue receivables. Helping to manage and develop relationships with clients to ensure prompt payment of all outstanding and overdue receivables. Client Details My client brings together a...

  • Security Officer

    2 weeks ago


    Glasgow, United Kingdom Security Industry Authority Approved Contractor SecuriGroup Full time

    Due to growth and expansion within our team, SecuriGroup are seeking an experienced Site Manager to demonstrate our values of Safety, Courtesy and Efficiency while providing unparalleled customer service working in St Enoch Centre within the mall and control room. At SecuriGroup, we aim for the diversity of our workforce to reflect that of the community in...


  • Glasgow, United Kingdom Superior Recruitment Group Full time

    Superior Recruitment are working with a recognised market leader in the provision of integrated fluid transfer, power and control solutions, who are looking for a Senior Control Systems Engineer to join their expanding team. This position is a direct hire with the client offering a hybrid working model, 3 days in the Glasgow office and 2 working from...


  • Glasgow, United Kingdom Stafffinders Full time

    **Sector**: Office Support **Location**: Glasgow **Job Ref**: J2489 **Job Type**: Permanent **Salary**: £20,000 - £23,000 per annum **Expiry Date**: 05 January 2023 Are you a dedicated individual with keen attention to detail? Are you looking for a role where you can thrive as part of a team and make a name for yourself? We are currently on the...

  • Maintenance Controller

    17 hours ago


    Glasgow, United Kingdom Clear Automotive Full time

    Workshop Controller - Bodyshop / Accident Repair Permanent Position, Monday to Friday only ~ Pension, Sick pay, Health cash plan, Dental care, retail discounts, 29 days annual leave ~£1,000 refer a technician bonus, ~ Accident Repair Centre Workshop Controller - We currently have a rewarding opportunity to join a growing and reputable BSI Accident...

  • Maintenance Controller

    17 hours ago


    Glasgow, United Kingdom Clear Automotive Recruitment Solutions Limited Full time

    Workshop Controller - Bodyshop / Accident Repair Permanent Position, Monday to Friday only Pension, Sick pay, Health cash plan, Dental care, retail discounts, 29 days annual leave £1,000 refer a technician bonus, Well established accident repair groupFor more information call Rochelle on (phone number removed) Accident Repair Centre Workshop...

  • Call Centre Assistant

    1 month ago


    Glasgow, United Kingdom Specsavers Full time

    **Location: Glasgow Forge** **Working hours: Full Time 40 hours (Weekend work is essential)** **Fixed working pattern, discussed in more depth at interview** **Competitive Basic Salary** **Optical Training provided - experience working as receptionist, call centre assistant or administrator required** **Job will revolve around taking and making phone...