Control Room Operator

2 weeks ago

Kenley, United Kingdom SECOM Plc Full time

**Benefits**
- Competitive salary
- Monthly attendance bonus and performance scheme (on successful completion of probation)
- Extensive training on the latest technology
- SIA CCTV Licence
- PSA Licence
- Pension scheme
- Aviva health scheme which includes access to Digital GP
- Discounts on health assessments via Nuffield Health
- Life cover
- Employee discount on security for your home
- Employee Discount Scheme, which is applicable to over 900 of the UK's top retailers, including travel, groceries, gym memberships, utilities and more
- Cycle to work scheme which can save up to 43% on the cost of a bike

**The Role**
- Manage controlled access via a video management platform
- Monitor and process electronic alarm signals
- Provide a highly professional standard of customer care within the telephone service we provide to our clients in line with the security protocols required
- Provide reports in a timely and professional manner and meeting KPI targets
- Liaise with the emergency services when necessary
- Stay current with system information, changes and updates
- Monitor CCTV and take the appropriate action in a speedy manner
- Manage client expectations in what can sometimes be a very active environment
- Act and communicate in a clear and professional manner at all times
- Be self-motivated
- Flexible in their approach to their duties
- Have good communications skills
- Have good interpersonal skills
- Customer focused
- Pragmatic in their approach to problem solving
- Display good team skills
- Computer literate (Word, Excel and Google Docs)
- Experience with customer service or within a control room

**Conditions of employment**
- The role requires full company uniform to be worn during working hours
- Full security vetting

The position is a 4 on - 4 off shift-based role, that comprises of 2 days/2 nights followed by 4 days off.

SECOM Plc is an equal opportunity employer.

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Signing bonus

COVID-19 considerations:
Yes

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

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