Receptionist

1 week ago


Hexham, United Kingdom The George Hotel Full time

**Job Ref**:BES3125

**Branch**:The George Hotel

**Location**:The George Hotel, Hexham

**Salary/Benefits**:Competitive Salary, free gym membership

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:35+

**Posted date**:18/02/2023

**Closing date**:20/03/2023

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system - we use Opera.

**What do we offer?**
- Competitive salary - £9.50-£9.80 ph
- Live in available if required
- Free hym membership
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

**Welcome to The George Hotel**:
Northumberland hotels are known for their historic beauty, and the George Hotel is no exception - the picturesque stone-build building dates all the way back to the 18th century.

Out of all of the hotels in Hexham and Chollerford, The George is in one of the most wonderful positions on the pretty North Tyne River, near to the walking route for Hadrian’s Wall and five minutes’ walk to Chester’s roman fort. Browse the shops, galleries, theatre and arts centre clustered round the medieval Abbey in nearby Hexham or explore Muckle Moss National Nature Reserve, the North Pennines, Kielder Water and the International Dark Skies Park.

In total The George Hotel sports 47 bedrooms, offering a choice of standard single rooms or twin and double rooms at a standard, premier or superior tier. Each room contains the familiar comforts including a tea and coffee making station, in-room safe, en-suite and TV.

The George’s on-site restaurant serves breakfast and evening meals with a diverse menu that incorporates much of the local and regional produce served with a modern twist. During the day, guests are welcome to visit the bar for a light lunchtime meal.

The hotel’s leisure club is also open for guests. This includes a swimming pool and gym for visitors who would like to relax or fit in an early morning or late evening workout during their stay.

**About Hexham and Northumberland**:
Hexham is one of the most idyllic areas in Northumberland. With stunning feats of architecture, peaceful stretches of green and a long and interesting history, the area is one of England’s hidden gems. Explore the town and learn more about its bloody his


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