Contact Centre Administrator

3 weeks ago


Stockport, United Kingdom Stockport NHS Foundation Trust Full time

Contact Centre Administrator - BAND 3 (full and part time hours available)

We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport.

We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator, takes pride completing a task to a high standard and is able to work flexibly to cover the needs of the service

Services

Services are covered from 08:00 - 18:00 over 7 days working on a rotational basis

Shift start times 8:00, 9:00 & 10:00 - all worked on a rotational basis

Flexible working available

Agile working options available, once training completed

Providing contact centre telephone and administration support for all Community Services

Experience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate.

Ability to work as team and be a good communicator

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

NHS Staff discounts

Cycle to work scheme

Salary finance - for loans, savings, budget planning and tips on managing debt

Stockport Credit Union
- for local financial advice

Main Responsibilities

Being the first point of contact for patients

Booking appointments for our patients accessing the Community Adult Services

Contacting patients
- showing great telephone etiquette and customer care

Build rapport with patients and peers

Prioritising tasks - showing organisation and flexibility

Input confidential information onto various I.T. systems

Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis

Ensuring appointment capacity is maximised

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.



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