Night Concierge
1 week ago
We are currently looking for a Night Concierge to join us in a residential development based in Southwest London (W2).
A Concierge's position is largely customer focused and requires a high calibre and proactive individual to provide a welcoming, courteous, and polite reception to all residents and maintain the high standards of the residential developments at all times.
Ideally, you'll have the following experience:
- Previous experience within a similar role
- Experience providing excellent levels of customer care
- Awareness of general fire, health & safety and security
- Proven ability to handle confidential information with professionalism and discretion
- Excellent verbal and written communication skills.
- Excellent IT and numeracy skills.
**Responsibilities**:
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Constantly strive for continuous improvement.
- Delivering excellent customer service.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices.
- Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.
- To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
- To carry out security inspections and operations as required.
- To assist in the required onsite duties and provide excellent concierge services as prescribed by Property Manager.
- To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.
Hours: 4 on 4 off, 7pm - 7am
**Salary**: £26,000
Location: W2 1PW
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