Concierge Night Shift

4 weeks ago


London, United Kingdom InterContinental Hotels Group Full time

Hotel Brand: Six Senses
As a Residences Night Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
As Residences Night Concierge, I will assume full responsibility for the efficient operation in the following:
•I will project a positive and proactive attitude, working collaboratively with the team to maintain high standards and build a professional relationship with the Residents.
•Respond to a wide variety of residents’ requests accurately by assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with the residents’ standards and policies.
•Assist residents with all inquiries related to residences and hotel services, hours of operations, key personnel, in-house events, directions, etc.
•Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, flora, and wildlife found on the property and the neighborhoods)
•Have knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation and make travel arrangements on request.
•Maintain a high standard of personal appearance, grooming, and hygiene.
•Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
•To execute the position of Residence Night Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
•Excellent command of the English language with confident communication skills. A second language would be an advantage.
•Computer literate. The above is intended to provide an overview of the role and responsibilities for a Residences Night Concierge at Six Senses Residences It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
This policy applies to all terms and conditions of employment.
As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good.


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