Case Progression Officer

2 weeks ago

Leicester, United Kingdom Ministry of Justice Full time

**Case Progression Officer - Leicester - 70843**
**£25,827 - £27,170**
**Leicester**:
**Background**

The Tribunals Service and His Majesty’s Court Service were integrated into a single Agency, Her Majesty’s Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

**Overview**

As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

**The key purpose of the role is to**
- Be responsible for the monitoring and progression of all criminal cases identified for case management from first appearance to disposal, ensuring that Trials proceed to completion without delay.
- Work with others to achieve a reduction in ineffective and cracked trials both nationally and locally to meet national targets. The Case Progression Officer will also monitor effective trial rates to ensure that Court Room utilisation targets are met and improved.
- Demonstrate use of Lean TIBs, SOPs and other continuous improvement tools.

**Key responsibilities**

**Administration**
- To monitor, compile and analyse case progression and performance data as required and to prepare reports.
- Use data to review case progression processes and structures to identify failure in systems, trends and propose improved ways of working to effect change.
- To support the Legal Advisers, Magistrates, District Judges, Crown Court clerks and Judiciary in the implementation of their case management roles.
- To review systems, identify weaknesses and work with others in the CJS to improve processes and to highlight to Senior Management when issues of compliance to directions are highlighted and to take remedial action as appropriate or make recommendations to Senior Management for improvements.
- To ensure compliance with the Case Progression Officer LEAN SOP’s; and to work closely with the Court Administrative Teams and the Case Management Units to ensure that best practice is adopted and followed.

**Operations**
- To capture case progression data from courts and other Agencies.
- To work with others to reduce and prevent ineffective and cracked trials.
- To work with others to improve the effective trial rate statistics.
- To case manage contested criminal proceedings and ensure compliance by parties of directions made by the Court.
- Checking with parties as to readiness for hearings as directed.
- Prepare Certificates of Readiness for distribution 28 days before trial date.
- To monitor return of PCMH forms 14 days before hearing and chase any outstanding.
- To identify and review old cases and initiate action to progress them.
- To attend PTR/PCMH Courts when required to advise on case management issues.
- To prepare distribute and monitor automatic direction and PCMH Forms.
- To refer problems with pre-trial preparation to List Officer / Judiciary as appropriate.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Deputise for the Delivery Manager as necessary.
- LEAN principles, tools and techniques to working practices to improve efficiency of operations.

**Team leadership**
- Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

**Processing and managing casework**
- Work with staff to ensuring that casework is appropriately managed, providing information / advice where process deviations have occurred.

**Calculations and analysis**
- Identify and implement solutions to local problems, referring more complex problems to the line manager.

**Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations**
- Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
- Attend and contribute to court user group meetings, case progression meetings, bench and legal adviser me

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