Charity Retail Assistant

Borders Pet Rescue is a long-established animal welfare charity that cares for animals in need and finds them suitable loving new homes. We also work to encourage responsible pet ownership. Since becoming a registered charity 33 years ago we have re-homed thousands of dogs, cats, rabbits, guinea pigs and exotics throughout the Scottish Borders and beyond.

Our four charity shops, in Galashiels, Duns, Kelso and Hawick, play a key part in helping to fund the day-to-day operating costs of the Rescue Centre at Earlston. They provide a focal point for the communities they serve, helping to promote the charity and our vital work. The ambition is for our shops to generate significantly more commercial income to support future plans for our Rescue Centre.

Our Borders Pet Rescue Galashiels Shop is an important part of the local community selling clothes, CD’s, DVD’s, furniture, books, pictures, electrical goods, and many other items to support its business. Working alongside the Manager, Assistant Manager, staff, and volunteers, the Charity Retail Assistant is vital to ensuring the success of the shop by providing customers with a positive experience, keeping stock levels replenished throughout the day to support the continual generation of sales. With a focus on delivering an excellent customer service and maximising sales and revenues you will have good numeracy, verbal, and written communication skills. A physically demanding role, but in return it is a satisfying and rewarding opportunity to improve the lives of animals in need.

**Essential Experience & Skills**
- Experience of working with other people to achieve a shared goal.
- Honesty and Integrity in all aspects of the role including handling cash and valuable donations of stock.
- An interest in presenting goods attractively with attention to detail regarding visibility, categories, and pricing.
- An organised approach which can be used to categorise donations.
- A passion for giving pre-loved items a new use, and able to ensure that items are of a good quality for sale. Washing and cleaning as appropriate.
- Clear communication skills and confidence to welcome and advise customers, and to recognise when to give a customer the space to browse.
- Written and numerical skills to maintain records e.g., stock records, process cash payments.
- IT skills including use of internet for online sales and experience of using Microsoft Office products.
- Able to carry out manual handling duties.

**Desirable skills**
- Experience in shop/retail activities and achieving sales targets.
- Experience of window dressing and/or product displays.
- Experience of working with volunteers and/or vulnerable people.
- Experience of successfully achieving sales in a retail environment.

**Location**:Based at 82 Channel Street, Galashiels, TD1 1BD

**Hours**:24 hours per week (Monday - Sunday availability required)

**Contract type**:Part-time/ Permanent

**Salary**:£11.45 p/h

**Holidays**:28 daysper year including Bank Holidays (22.5 days pro-rata)

Contributory pension scheme

**Interview Date**:Monday 27th May 2024

**Job Types**: Part-time, Permanent

Pay: £11.45 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Galashiels: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 19/05/2024
Reference ID: 05-24/ Gala