Visitor Officer

Recruitment Pack for
Visitor Officer

**Hours**:
**22 hours per week (seasonal 28thMarch - 31stOctober 2023)**

**Location**:
**Great Tapestry of Scotland, Galashiels**

**Closing Date**:
**8th March 2023 at 5pm**

**Job Ref No**:
**0714**

**Salary**:
**Grade 2 £9.90 - £10.72**

**(£19,100 - £20,674)**
- Introduction to Live Borders
- Our Strategic Vision
- Our Department
- Our Values
- Job Description and Person Specification
- Conditions of Employment

Introduction to Live Borders

Live Borders is the sport, leisure and culture trust for the Scottish Borders - this means we are a charity. Our aim is for everyone living, working and visiting the Borders to be **healthier, happier and stronger.**

Live Borders is governed and led by a Board of Trustees who set the strategic direction and monitors performance of the organisation.

Our Strategic Vision

**Vision**:Everyone living in, working in, and visiting the Borders to be healthier, happier and stronger.

**Mission**:We use our energy, enthusiasm and knowledge to support more people to experience more, learn more, and move more.

**Strategic Goals**:

- Expand levels of participation
- Grow our earned income
- Develop new funding streams
- Build on our reputation for great customer service
- Create a sustainable charity
- Nurture our people to be proud of what they do

Our Values

At the heart of Live Borders is our commitment to improve lives through physical activity, sport and culture. We use our energy, enthusiasm and knowledge to support people to experience more, learn more and move more.

Our Values underpin all that we do:_Live Borders Values_

Every penny spent with us is reinvested into supporting active, creative and healthy communities.

The executive team led by the CEO provide the strategic lead on the management and development of Live Borders to ensure we are a sustainable, dynamic and flexible organisation fit for the future and that meets our stated outcomes.
Our Department
**The Great Tapestry of Scotland**

The Great Tapestry of Scotland tells the inspirational true story of the country’s history, heritage and culture (from 8500 BC to present day). It was hand stitched by over 1000 people in communities across Scotland and transported by land, sea and air to come together.

It is made up of 160 panels and 300 miles of wool (enough to lay the entire length of Scotland from the Border with England to the tip of the Shetland in the North Atlantic).

It’s a remarkable achievement: in an age of speed and technology, it has been created with wool and linen, slowly, methodically and with people coming together to share stories and create a record of their history.

A brand new purpose built national exhibition centre and visitor experience housing the Tapestry opened in Galashiels in the heart of the UK’s premier têxtile region in August 2021. It celebrates the creative talents of the stitchers and tell the people’s story of Scotland - from Mary Queen of Scots, Robert the Bruce, Robert Burns and Sir Walter Scott to rugby, football, movies and music.

In addition to showcasing the beautiful Tapestry and telling the story of Scotland through interactive displays and audio guides, there will be nationally significant changing exhibitions and education activities; a gift shop and café with seasonal and local produce; as well as a programme of events for all ages.

The Great Tapestry of Scotland is a must visit, significant and sustainable, high quality visitor experience celebrating the remarkable that brings new and repeat visits to the area and supports other tourist related business, particularly in the Borders. As a member of our Visitor Officer team you will be the first point of welcome for all our guests from all over the world and will have an integral role in ensuring their experience is to a world class standard.

**JOB DESCRIPTION**

**Post**:
Visitor Officer

**Directorate**:
Commercial Services

**Reporting to**:
Operations Manager

**Job Purpose**:
**Take an active role in the day to day operation in all aspects of the venue (front desk, galleries, café and gift shop), working as part of a team to ensure successful delivery of services to the public.**

Below is a range of tasks you will be required to perform in the role. You will be trained on all aspects, with rotation of duties managed through the staff rota.

**Duties include**:
1. To champion a world class visitor experience at all times and act as a role model for exceptional service.

2. Undertake reception duties, (eg admission of members of the public, dealing with enquiries, process bookings, dealing with retail sales, maintain and monitor records, etc)

1. Work in the Visitor Centre shop actively upselling products, re-stocking shelves and ensuring general up keep of the area.

2. Work in the visitor centre café preparing and serving light meals, snacks, hot and cold beverages.

3. Control stock rotation and manage stock levels in café

4. Manage stock