Customer Service Advisor

1 month ago


Mansfield, United Kingdom The Best Connection Employment Group Full time

**Title: Customer Service Advisor / Call Handler**

**Do you have previous customer service experience, and feel confident handling phone calls?**

If you have **CLAIMS HANDLING EXPERIENCE**, please also get in touch

To be considered for this role you will love a **challenge, problem solving, working hard and smartly to deliver the best possible outcome.** It is part of you to provide the best service and excel with building rapport with your customers

**MAIN REQUIREMENT - CALL HANDLING BACKGROUND / OUTSTANDING CUSTOMER SERVICE EXPERIENCE**

Following a successful probation period, work ethic, proven skills/knowledge, attendance, etc. there are opportunities of a permanent role with the company, increasing to **21k per year**

**Duties of the role include**:

- Inbound & outbound calls will be the main role of the job
- Escalating problems to other members of the team
- Data entry / use of computer software
- Liaising with internal departments
- General administration duties
- Relevant training provided

**Working hours**:

- 0900-1700 (Monday-Friday) 30-minute unpaid break

**Pay rates**:

- £10.38 per hour / time and half after 37.5 HOURS

A full CV will be required, followed by an interview directly with the company Immediate starts, however, if you have a notice period in your current role, we can also work with this...

**Benefits & Requirements**:

- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Ongoing Assignment
- Overtime Available
- Possible permanent position following a successful trial period
- Shift Premiums
- Training Provided
- Weekend Work

**How to achieve higher pay rate**:
Working Overtime



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