Customer Service Representative
6 days ago
I am looking to recruit a full time customer service representative based in the patchway area to cover for 3 to 6 months to cover sabbatical.
You will be the main face of the business, cultivating close working relationships with customers key internal and external contracts. Be the customer liaison for the business reinsuring all excellent customer service experience and always maintain a professional and confident approach.
Customer service representatives are responsible are responsible for providing assistance to company's customers or clients. You will need to fullfill the following important duties to excel in the role:
- Complete the management of allocated customer accounts
- Responsible for communication of customer information on orders, delivery performance and quality to the business
- Provide forecasting customer orders - daily and weekly
- Able to analyse the demand in the form of ABC classification and derive a strategy for the business
- Support the team as required by the business
Essential to the role:
- Experience in customer service with excellent communication and relationship building skills
- Willingness to take complete ownership of the full customer experience
- Good attention to detail
- Experience in QAD/ERP Systems
- Understanding of competition law
- Understanding customer terms and conditions
Ideally would be desirable if you have any manufacturing or engineering experience
The role is 3 to 6 months work
Hours of work:
37.5 hours per week - Monday to Friday
Start times between 8am-9am
Hourly rate:
£13.00-£14.35 depending on experience, will be discussed at the interview stage
If interested please call us on 0117 1292 and ask for Vanessa
**Job Types**: Full-time, Permanent
**Salary**: £13.00-£14.35 per hour
**Benefits**:
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Can you get to Patchway and work Monday to Friday?
- Have you got customer service/representative experience?
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: On the road
Reference ID: rolecsutomerservcierep
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