Quality Assurance Specialist

4 weeks ago


Folkestone, United Kingdom Swiss RE Full time

**JOB PURPOSE**
As part of the Technical Accounting team, you will provide analytical support to maintain quality standards supporting the accurate flow of data into downstream systems as well as enabling continuous efficiency and process improvements.
This role also provides the opportunity to support the Life and Health Business Management team in delivering transparency of the in-force business portfolio.

**THE OPPORTUNITY**
- Provide expertise in delivering the quality reporting framework which measures the operational success of the department, in line with Key Performance Indicators. Interpret results, share insights and proactively identify areas for improvements.
- Play a key role in the validation of client reported premium. Independently creating tools which allow full validation of premiums received, analysis of results, and issue resolution directly with clients.
- Support the management of the internal communications in respect of allocated premium validation prioritisation, outcomes, and resolution steps
- Support initiatives aimed at using new technologies to improve efficiency of processes, accuracy of our data and to support timely sharing of business insights with business partners.
- Provide expert support during the initial set up and maintenance of data workbooks to optimise reinsurance account handling.
- Maintain strong standards of operational data quality.
- Contribute to the proactive management of our In-force portfolio by supporting the recapture process. Produce initial calculations and support client activity to reach agreements.
- Be a pivotal go to person, providing guidance and sharing analytical expertise with the wider team and our business partners.
- Provide expert support ad hoc requests, either project based, or one off.

**KEY SKILLS, KNOWLEDGE, QUALIFICATIONS & EXPERIENCE**
- Excellent analytical skills with experience working with large data sets.
- Accomplished interpersonal and communication skills - demonstrate a clear and articulate standard of written and verbal communication in complex environments to both technical and non-technical people.
- Ability to build collaborative relationships with both internal colleagues and clients.
- Advanced level skills in Microsoft Excel.
- Creative problem solver with a passion for using data and new technologies to support continuous improvements.
- Take responsibility for providing timely and constructive feedback to colleagues to support personal growth.
- Understanding of (re)insurance is required.
- Demonstrated problem-solving skills; you thrive on taking ownership of tasks and decisions, finding creative ways to overcome obstacles.
- Able to motivate and champion collaboration across a diverse team to deliver on priorities and continuous improvements.
- A delivery focused, teammate with the ability to prioritise and self-manage activities ensuring quality and timeliness of delivery.
- Ability to support and train other team members.

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

**Keywords**:
**Reference Code**:123182



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