Order Processing Administrator
6 months ago
**Role: Order Processing Administrator**
**Hours: Monday - Friday 8:30am - 4:00pm**
**Rate: £10.42 per hour**
**Location: Junction 41 Wakefield**
**Start date: ASAP**
First Choice are actively recruiting for a Order Processing Administrator to join our reputable client based in Junction 41 Wakefield. Our client is the largest local authority/public sector buying organisation in the UK.
**Key accountabilities**:
- Order processing
- Information to customers by verifying information and understand the request
- Dealing with any refunds that come through as well as any dispatches that need to be sent out.
- Maintain a high degree of quality and accuracy in work.
- To handle customer enquires in a professional and courteous manner.
- Able to manage own time and productivity effectively, to meet service requirements.
- Provide website support to customers
- Reply to all electronic communications within agreed SLA’s to deliver a high level of customer service
- Communicate with relevant department regarding urgent requests to meet customer needs
- Capture customer data using CRM for reporting, measurement and generating sales leads. This must be done straight after calls, within wrap time.
**For the role you will be able to demonstrate**:
- Excellent communication skills.
- Previous Customer Service experience
- Has the ability to make proactive recommendations.
- Works well with a team environment
- Computer Literate including CRM Systems, social media and Microsoft Office programs i.e. Outlook, Word and Excel.
- GSCE Maths & English
**In return we offer**:
- Free parking
- Kitchen facilities
- On going support from team leaders
INDCOM
**Salary**: From £10.42 per hour
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Order Processing: 2 years (required)
Work Location: In person
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