Fraud Advisor

2 weeks ago

Glasgow, United Kingdom Tate Recruitment Limited Full time

**Customer Service Advisor**

**Glasgow**

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary contract with the view to going permanent. If you are somebody that embodies customer service, empathy, patience, and you have a passion for investigating problems to find solutions then we want to hear from you

**The Opportunity?**

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while always providing support to vulnerable customers.

**The key details**
- £130 per day
- 6-month contract
- Opportunity to convert to Permanent staff
- Hybrid working, 2 days a week in the office.
- Office based in Central Glasgow, Scotland
- Monday to Saturday - 9am to 6pm (40 hrs a week) - you will recieve a weekday rest day and Sunday's off.
- ASAP Start date

**What you will be doing?**
- Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
- Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

**What we ask from you?**
- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous contact centre experience is highly valuable.
- Strong teamwork ethic and highly motivated.
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Ability to grow, adapt and change accommodating business needs and priorities

***

Tate is acting as an Employment Business in relation to this vacancy.

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