Customer Service Representative

6 days ago

Poole, United Kingdom Conduent Full time

About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Description**:
**Customer Service Representative - Premium Support with Polish Language and English**

**What we offer you**
- Office-based at our fantastic centre located between Bournemouth and Poole.
- Permanent Contract of Employment
- Salary: £23,909.54 per annum and an opportunity to earn an additional £1066.67 annual performance-based bonus.
- £500 joining bonus as a thank-you for joining Conduent*
- Guaranteed 40 hours per week - Shift scheduled between 8:00 and 16:30 Monday to Friday with 1 in 4 weekends worked from 9:00 - 17:30.
- Full training - you just to be tech savvy and our trainers will do the rest

**During your working day you will;**
- You will have continuous support from our teams of Expert Agents dedicated to help you at any point during your working day.

**What we are looking for**:

- Technical Knowledge_
- Knowledge of Android OS and/or iOS
- Knowledge and experience using Cloud storage services is desirable
- Communication & Customer Support_
- Excellent customer service skills, with a good grasp of understanding customers’ needs by asking appropriate probing questions and who thrives in a team environment
- Excellent verbal, written, grammar and interpersonal communication skills in Polish & English
- Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy. A patient, exceptional listener who enjoys problem solving and educating others

**Why join us?**
- Excellent inductions, paid training and ‘on the job’ support, all you need is to be PC literate.
- Outstanding internal development opportunities for our employees. You can become an advanced level agent or join a function such as Workforce Management, Team Leaders, Trainers and Quality Coaches In the last year 100% of our promotional roles were filled internally - Your opportunities are endless
- We have a truly international workforces and are very proud of our engaging workplace.

**The extras**
- 28 days paid holiday per annum inclusive of bank holidays, increasing with length of service.
- It’s never too early to start saving for the future with an automatic workplace pension
- Life Insurance, Dental Benefits scheme and Free Eye Tests.
- We take well-being seriously, so you have an Employee Assistance Programme available to you and your immediate family members 24/7.
- It’s not all about work We have a dedicated social committee with a huge variety of activities including; Hiking club, 5 aside football team, charitable initiatives, yoga, language learning and many more.
- Know someone who is looking for a job? You can earn an additional £1500 for every person you refer that joins Conduent*

If you like the sound of a dynamic, international environment and you take pride in providing outstanding customer service, come and join us at Conduent
- Terms & Conditions apply.

Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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