Lettings Assistant

5 months ago

Newport Pagnell, United Kingdom MK Property Full time

Job Summary:
We are seeking a highly organised and communicative Lettings Assistant to join our team. As a Lettings Assistant, you will play a crucial role in supporting the lettings process and ensuring smooth operations. This is an excellent opportunity for someone with strong administrative skills and a passion for providing exceptional customer service.

**Main function of job:

- **

Providing support for the Assistant Lettings Manager and area manager to ensure that clients, tenants, and contractors are always dealt with professionally and efficiently with exceptional levels of customer service. Organising and conducting viewing appointments and learning all aspects of the lettings business.

**Key Responsibilities**
- Answering telephone calls in a professional manner, ensuring messages are taken accurately
- Registering applicants, ensuring contact and other relevant details are accurately recorded
- Booking rental property viewings
- Preparing Assured Tenancy Agreements for Renewals
- Carrying out check in and file audits
- Booking rental valuations
- Adding letting valuations to the Company system
- Creating valuation letters
- Requesting reviews from clients, contractors, tenants etc for SEO to maximise ratings and the profile of the company’s website
- Dealing with voice mails
- Actioning Boards
- Working towards and achieving personal and branch targets
- Upselling products
- Assisting with Maintenance issues
- Assisting Tenancy Renewals and notices
- Assisting with tenants notices and check out process
- Processing the compliance due
- Assisting with the Inspections
- First point of call for lettings Property Managers
- Dealing with Utility Queries

**Knowledge, skills, experience and aptitude required:

- **
- The job holder must have proven communication skills and a professional and courteous manner
- The job holder must have high levels of numeracy, accuracy and attention to detail
- Good organisational skills and the ability to use own initiative is also essential
- Good timekeeping and the ability to manage working time efficiently at all times.
- Demonstrate excellent customer service
- Attending and Participate in Lettings Meetings
- Demonstrate commitment to induvial and team tasks goals
- Adhere to core values

At our company, we value our employees' contributions and offer opportunities for growth and development. Join our team as a Lettings Assistant and be part of a dynamic organization dedicated to providing quality service to our clients.

**Job Types**: Full-time, Part-time

Pay: £18,000.00-£20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Lettings Assistant Newport

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