Rental Income Support Officer

2 weeks ago

Hammersmith and Fulham, United Kingdom Service Care Full time

**Job Title: Rental Income Support Officer**
**Work Pattern: 36 hours, hybrid working available**
**Type: 3 months temp**
**Location: Hammersmith W6 8DA**

**Purpose of the Job**
I am representing a client based in Hammersmith, who are looking for someone to manage a patch of properties that requires responsibility for maximising rental income of approximately £70m per annum. You will be expected to operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increasing resident satisfaction and sustaining tenancies.

**Main Responsibilities**
- Manage a patch of rent accounts and be the first point of contact for residents regarding all types of queries ranging from accounts in credit where the resident is requesting a refund through to attending evictions
- Maximise income through early intervention as soon as rent accounts are in arrears with the key emphasis being on personal contact through phone calls and home visits
- Ensure that all cases follow the council's approved escalation process within procedures and policies for rent arrears. This includes meeting the requirement of the court pre-action protocol
- Maximise take-up of Housing Benefit and lead on identifying cases where excellent knowledge of Housing Benefit regulations will enable the Housing Benefit Assessment Officer to review cases and award backdated Housing Benefit
- Mitigate financial risk from Universal Credit through early intervention work with residents at the point of becoming aware of the Universal Credit claim
- Visit residents in their homes and complete follow up actions where issues are identified such as repairs and make referrals to other teams to maximise resident satisfaction
- Prepare instructions for the Court Officers regarding possession and stay hearings

**Requirements**:

- A comprehensive understanding and knowledge of housing and other relevant legislation, the regulatory framework which governs housing, associated case law, Welfare Reforms, and the court pre-action protocol
- Experience of income management in a social housing environment and of dealing successfully with the challenges to which this can give rise
- A comprehensive understanding and knowledge of welfare benefits policy and legislation
- Experience of making sustainable arrangements for residents to repay rent arrears
- Experience of using and maintaining financial records and IT systems and of producing and reporting on management information

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

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