Service and Operations Assistant

6 months ago


Slough, United Kingdom Acorn Maintenance Engineering Full time

**Company overview**

Acorn is trusted to deliver market leading engineering and compliance services to several hundred sites across London and the Southeast. Our reputation has been built over 40 years. We provide every type of mechanical, electrical and fabric service for your property. We provide specialist water treatment, gas, air conditioning & electrical services in house. You will be looked after by your own team of dedicated people who understand your needs.

Our Service & Operations Assistants are key to our operations, if you are self-motivated, flexible and a practical individual we have an opportunity for you.

**Location**: Slough

**Salary**:£20,000 - £22,000 (Depending on experience)

**Hours**:37.5 hours per week

**Main Responsibilities**

To assist the company delivering on its contractual obligations professionally, on time and in a cost efficient manner and that we meet the expectations of our clients and stakeholders.

**Main Duties**
- Assisting the company to meets its contractual obligations.
- Managing the flow of Technician and Laboratory reports, from inbox to invoicing (if applicable)
- Manage the filing and storing of files and reports inline with current protocols.
- Utilize and become conversant with MRI Concept Evolution CRM system
- To be conversant with the processing of administration tasks.
- To provide accurate service visit reports to our clients.
- To support the management, administration, and field teams to provide PPM and extra works to the highest possible service levels.
- Liaising regularly with the line Manager to review the administration workload.
- Managing supplier purchase orders.
- To ensure that the company is always presented in a good light.
- Attending team meetings as required.
- Actively manage and participate in the health and safety processes required under the company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing.
- Any other reasonable instruction from the line manager or other member of the management team.
- Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.

**Person Specification**

This role would suit an individual that can work using their own initiative and have a proactive approach to undertake all tasks required, a conscientious and reliable team player and someone who has excellent interpersonal and communication skills.

**Knowledge, Skills and Experience (Essential)**
- Knowledge of CRM systems ideally MRI Concept Evolution and e-Logbooks.
- Experience of operating within a technical service team
- Experienced user of Microsoft Office software including Word and Excel and working knowledge of databases and reporting.
- Ability to produce accurate and timely reports.
- Understanding of planned preventative maintenance.
- Experience of reporting, scheduling, and dealing with large amounts of data.

**Qualifications**
- Intermediate PC Skills - Word, Excel, Outlook.
- GCSE grades A-C in Maths and English.

**Personal Qualities/Skills**
- Experience of working in a Customer Service environment.
- The ability to work in a fast-paced environment with an exceptional work ethic and individual accountability as a prerequisite.
- The ability to adopt change to processes and responsibilities as the business develops.
- Strong and effective communication skills.
- The ability to work in a sometimes-pressured environment
- Has positive upbeat attitude towards work.
- Working alone and within a team as dictated by working responsibilities.
- Self-motivated and capable of working without fully documented procedures.

**Company Benefits**
- Pension scheme
- Company Events
- Wellbeing Benefits - 24 hours turnaround GP appointment for the whole family
- 25 days holiday (not including bank holidays)
- Cycle to Work Scheme

If you require further information, please send all enquires to:
**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Slough, Slough, United Kingdom Service Care Solutions Full time

    About the Opportunity:We are seeking a skilled and enthusiastic Catering Assistant to join our team in Bracknell. This is an excellent opportunity for a reliable, customer-focused individual looking to secure a job within the hospitality and catering sector on a part-time temporary basis.Responsibilities:Catering and Food Preparation:Prepare and cook meals...


  • Slough, Slough, United Kingdom Service Care Solutions Full time

    Why Choose Us:At Service Care Solutions, we offer a unique opportunity to make a positive impact on the lives of older adults by providing exceptional catering services.As a Catering Assistant, you will have the chance to work in a supportive and collaborative environment, gaining valuable experience and developing your skills in a dynamic and fast-paced...


  • Slough, United Kingdom Henderson Brown Recruitment Ltd Full time

    Customer Services and Operations Assistant - Slough **Salary**: up to £22,500 depending on experience Hours: Mon - Fri, 9am-5.30pm The company: My client are a successful technology distribution business based in Slough, with a fantastic opportunity for a Customer Services and Operations Assistant to join their team. The business has experienced rapid...


  • Slough, Slough, United Kingdom Service Care Solutions Full time

    Company Overview:">Service Care Solutions is a respected organization dedicated to providing exceptional catering services in independent living schemes for individuals aged 55 and above.We are seeking a reliable and customer-focused individual to join our dynamic team as a Catering Assistant. This part-time temporary role offers an excellent opportunity to...

  • Customer Service

    4 days ago


    Slough, United Kingdom Henderson Brown Recruitment Ltd Full time

    Customer Services and Operations Assistant - Slough **Salary**: up to £22,500 depending on experience Hours: Mon - Fri, 9am-5.30pm The company: My client are a successful technology distribution business based in Slough, with a fantastic opportunity for a Customer Services and Operations Assistant to join their team. The business has experienced rapid...


  • Slough, United Kingdom Royal Voluntary Service Full time

    Retail Customer Assistant (Part-Time) - Wexham Park Hospital, Slough - Overview - Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend...


  • Slough, United Kingdom Bucks and Berks Recruitment Full time

    Our client, a well-established organisation based in Slough is looking for a Customer Service Assistant on an ongoing, temporary basis. **Key Responsibilities** - Answering general queries by telephone. - Maintaining records, filing systems and computer files. - Picking, Packing and Posting customer parts orders. - Booking couriers, arranging deliveries,...

  • Operational Assistant

    2 weeks ago


    Slough, Slough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Operational AssistantWe are recruiting an Operational Assistant to contribute to the success of our Slough-based team.The estimated annual salary for this role is £17,000 - £19,000, depending on experience and qualifications.About the Role:You will engage with customers, providing service and support to meet their needs.Participate in all aspects of the...


  • Slough, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    We want your eye for detail and practical skills to keep our luxury care and nursing home in Farnham Commonas functional as it is beautiful, when you join Signature Senior Lifestyle as a Maintenance Assistant.What Signature Offer From £12.00per hour Shift times: 09:00-17:30 .Alternate weekends required.Full timeshifts available Up to 30 days annual leave,...


  • Slough, Slough, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    Are you a skilled tradesperson looking for a new challenge? Do you have experience in maintenance and repair? We are currently seeking a qualified Maintenance Assistant to join our team at Signature Senior Lifestyle Operations Ltd in Farnham Common.Job DescriptionIn this role, you will be responsible for maintaining the upkeep and functionality of our luxury...


  • Slough, Slough, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    Signed to Signature Senior Lifestyle Operations Ltd, we are on the hunt for an experienced and skilled Maintenance Assistant to help us maintain the exceptional standards of our care home in Farnham Common.About the RoleThis is an exciting opportunity for a motivated and detail-focused individual to join our maintenance team. As a Maintenance Assistant, you...


  • Slough, Slough, United Kingdom Service Care Solutions Full time

    Job Description: Service Care Solutions is seeking a proactive Grounds Maintenance Operative to join their team on a temporary contract, covering Slough and surrounding areas. This role involves working within a team to maintain the upkeep of external communal areas, including grass, shrubs, and hedges. The ideal candidate will have practical amenity...


  • Slough, United Kingdom MEP Fire Suppression Ltd Full time

    **Operations Assistant wanted!** We're a relatively new business undergoing consistent growth and we have therefore decided it's time to take someone on to help support our directors with the management of the company. We're looking for someone who is keen, extremely organised, confident and tech-savvy. Experience in a service based or contracting business...


  • Slough, Slough, United Kingdom Signature Senior Lifestyle Operations Full time

    SIGNATURE SENIOR LIFESTYLE OPERATIONS is seeking a skilled and compassionate Regional Care Assistant to join our team. As a key member of our care team, you'll play a vital role in delivering person-centred care to our residents, promoting their independence, dignity, and quality of life.Your Role at SIGNATURE SENIOR LIFESTYLE OPERATIONSAs a Regional Care...

  • Administrative Officer

    7 months ago


    Slough, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 296818**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed Term**Length of employment**: - For a period up to 12 Months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Slough, United Kingdom Service Care Solutions Full time

    Job OverviewWe are seeking a skilled Housing Needs Officer to join our team in Slough on a full-time temporary basis. The successful candidate will be responsible for providing advice, assistance, and support to tenants and leaseholders to reduce homelessness within the community.The ideal candidate will have previous experience working in a similar role,...


  • Slough, United Kingdom Service Care Solutions Full time

    Service Care Solutions have an exciting opportunity working in partnership with a Housing Association who have a vacancy for a Grounds Maintenance Operative to join their team on a Temporary contract, where you'll be covering the Slough and surrounding areas.We are looking for a proactive, great team player and someone with a good eye for detail who's...


  • Slough, Slough, United Kingdom Service Care Solutions Full time

    Key Responsibilities:Catering and Food Preparation:Assist with daily operations of the restaurant and catering servicesPrepare and cook meals following pre-planned menusSupport special catering functions and eventsCustomer Service and Collaboration:Work closely with colleagues, residents, volunteers, and external customersEngage with customers to understand...


  • Slough, Slough, United Kingdom Cairn Group Full time

    About the Position:Cairn Group is hiring a skilled Hotel Services Assistant to support their front-of-house operations. As a Porter and Night Receptionist, you will be responsible for delivering exceptional guest experiences, handling transactions, and maintaining hotel security standards.Key Responsibilities:Process financial transactions, including cash...


  • Slough, Slough, United Kingdom Service Care Solutions Full time

    About the Role:">We are seeking a skilled and enthusiastic Catering Assistant to join our team supporting independent living schemes in Bracknell. This is an excellent opportunity for a reliable, customer-focused individual looking to secure a job within the hospitality and catering sector on a part-time temporary basis.The successful candidate will have a...