Service Desk

3 weeks ago

Crewe, United Kingdom Uniting People Full time

Service Desk Engineer

Role Overview

**Responsibilities -**

Service Desk
- Ensuring the Service Desk calls are always promptly answered and handled appropriately.
- Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation.
- Maintaining configurations and client details.
- Maintaining a good relationship with clients.
- Operate assigned board and ensure ticket volumes are low and always updated.

**Responsibilities - Documentation & SharePoint**
- Review all documentation and update the knowledgebase with any new knowledge.
- Ensure all internal processes are strictly adhered to.
- Be prepared to attend any provided training sessions.

**Skills & Knowledge - Required**
- Excellent communication skills.
- Customer service orientated with a problem-solving mentality.
- Proven operational and technical knowledge and experience in handling and closing calls in a technical capacity.
- Experience with managing high ticket volumes.
- Ability to take ownership and act as the main point of contact for clients during support incidents.
- Good written and verbal communication skills.
- Excellent reporting and documentation skills.
- Display commitment to resolving problems as quickly as possible.
- Able to build and maintain long-term professional relationships both internally and externally.
- Effective organisational skills to ensure deadlines are met.
- At least 1 year of experience in IT services or technical support.
- Strong knowledge of IT infrastructure, hardware, software, and networking.

**Job Types**: Full-time, Permanent

Pay: £21,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Crewe, Cheshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Admin

    4 weeks ago

    Crewe, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Admin** I am currently recruiting on an exciting new role with one of my highly sought after global clients based in Crewe. My client takes pride in providing top quality customer support! **About the role** Hours: Monday to Friday **Salary**: £23,000 Temporary: 3-6months **Your new role** Your new role as a...

  • Receptionist - Part Time

    4 weeks ago

    Crewe, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 306612**Salary**: - £20,126 - £23,182- pro rata**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Secretarial**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This...

  • Temporary Staffing Coordinator

    4 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    Due to additional funding we have an excellent opportunity for a Band 3 - Temporary Staffing Coordinator to join our Temporary Staffing Team based at Infinity House in Crewe. Customer Service desk for all Temporary Staffing requests, cancellations and Bookings. Duties include: Contributing to reports and bespoke requests Working within a team Using...

  • Temporary Staffing Coordinator

    4 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    Due to additional funding we have an excellent opportunity for a Band 3 - Temporary Staffing Coordinator to join our Temporary Staffing Team based at Infinity House in Crewe. Customer Service desk for all Temporary Staffing requests, cancellations and Bookings. Duties include: Contributing to reports and bespoke requests Working within a team Using...

  • Commissioning Support Agent

    4 weeks ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    **Job Title**: Commissioning Support Agent **Location**: Crewe, Cheshire **Working Hours**: Monday to Friday, 08:30 - 17:00 **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our...

  • Medical Records

    4 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    A fantastic opportunity has arisen for a Appointments Officer to come and join our lovely appointments team within Medical Records. We have 1 full time vacancies available and 1 part time vacancy. Within Medical records in the appointments team you would be responsible for booking appointments, printing referrals and communicating with patients over the...

  • Medical Records

    4 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    A fantastic opportunity has arisen for a Appointments Officer to come and join our lovely appointments team within Medical Records. We have 1 full time vacancy available. Within Medical Records the appointments team are responsible for booking appointments, printing referrals and communicating with patients over the phone. You may also be required to work...

  • Receptionist

    4 weeks ago

    Crewe, United Kingdom Ministry of Justice Full time

    **Receptionist - Part Time - 77889** **£20,126 - £23,182** **Crewe**: Weekly hours are: 18.5 hours per week. Weds, 9am to 3pm, Thursday, 9am to 3pm and Friday 8.30am to 4.30pm. Flexibility is required to cover other working patterns on occasions, which may include evening work. **Overview of the job** This is an administrative role based within the...