Contact Centre Advisor

**Contact Centre Advisor**

**Full-time or Part Time available**

**Full time-£22,814 + £1,500 shift allowance**

**Willington, Derby**

Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first.

We are seeking a **Contact Centre Advisor **who is passionate about ensuring that all our patients receive the best possible care.

**Responsibilities**:

- **Speaking on the phone **with patients and clinical staff, both inbound and outbound calls
- Escalating clinical concerns to our trained team of nurses
- Working quickly to **organise **replacement staff for visits covering unplanned absence
- **Inputting data **and making amendments on the scheduling system
- Ensuring quality standards are adhered to and exceeded at all times

Experience Required:

- Excellent **customer service **skills and a good **telephone manner**:

- **Admin and organisational skills**:

- A healthcare background would be useful but not a deal breaker
- Excellent **problem-solving **skills and able to work effectively as part of a team
- You'll need to be computer literate

Role requirements:

- 40 hours per week over 5 days with 1 hour lunch break
- Happy to work evenings and weekends.
- Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.
- Shifts are 7am-4pm or 1pm-10pm
- Compulsory Working 1 weekend in 3
- Part time Weekend shifts
- 7am-4pm or 1pm-10pm
- Part time Evening Shifts
- 4pm-10pm

In summary, if you're able to provide an excellent customer experience to our patients, can work evenings and weekends (not all the time) and know your way around a computer then this **Contact Centre Advisor **could be the ideal role for you