Visitor Experience Officer

2 weeks ago

Minehead, United Kingdom National Trust Full time

Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be your job to make sure we’re doing that all year round.

What it's like to work here:Set on the edge of Exmoor, overlooking the Bristol Channel, Dunster Castle has been here for around a thousand years. These days this busy historic property welcomes around 200,000 people a year who come to enjoy its stunning setting and host of things to discover and do.

What you'll be doing:As a Visitor Experience Officer, you’ll understand that how and why we engage our supporters is key. In line with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website or view on social media, to the posters and signs around the property, are clear and consistent.

You'll be responsible for the delivery and marketing of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Programming Team, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors. As a champion of exceptional visitor experiences, you’ll join a high performing team and will be involved in the duty management rota helping run the visitor operation.

**Please also read the full role profile attached to this advert.**

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- A flexible customer focused approach, with high standards of customer service
- Excellent people skills, enabling strong relationships, both externally and internally
- Experience of working to multiple deadlines and managing own workload
- Outstanding organisation and planning skills, and a good eye for detail
- Excellent communication skills, both verbal and written
- Experience of producing interpretation, marketing or promotional material
- Knowledge of relevant Health & Safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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