Nhs 111 Call Handler

4 weeks ago


Chesterfield, United Kingdom Harper Recruitment Group Full time

**Job Title: NHS 111 Call Handler**
**Location: Chesterfield**
**Pay Rate: From £11.11 per hour (plus additional rates for evenings, weekends and Bank Holidays)**
**Current rotas available: Full-time (nights shifts available) and part-time (day and night shifts available)**

Are you passionate about making a difference? Harper Recruitment Group, in collaboration with DHU Healthcare, is delighted to announce exciting opportunities for 111 Health Advisors.

If you have experience in Customer Service, Contact Centre, Retail, Care or Hospitality, along with strong communication and problem-solving skills, this role is for you - no medical experience required

**What will the role involve?**
- Handle inbound calls from the public and healthcare professionals
- Provide appropriate response and advice to patients
- Liaise with clinical advisors, primary care, social services, and out of hours services
- Ensure a high level of customer care at all times
- Escalate calls when necessary, including emergencies and ambulance dispatch
- Log calls and update information on the NHS pathway system

**Who are we looking for?**
- Experience in Customer Service, Contact Centre, Retail, Care or Hospitality
- Computer literate with excellent communication and listening skills
- Ability to remain calm and confident, solving simple and complex enquiries in a sympathetic manner
- Thrive in a fast-paced and pressured environment
- Available for 6 weeks of full-time training
- Flexible approach to working hours, including weekends and bank holidays

**What’s in it for you?**
- Career progression opportunities
- NHS Pension Scheme
- Health Scheme
- Generous holiday entitlement
- NHS Discounts
- Full training provided

**Pay Rates**:

- Pay rates starting at £11.11ph
- 30% enhancement pay between 6pm and 8am.
- 45% enhancement pay on the weekends and Bank Holidays

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £11.11 per hour

Ability to commute/relocate:

- Chesterfield, Derbyshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commit to six weeks of full time training?
- Are you able to commit to working 3 out of 4 weekends and 6 out of 8 bank holidays?

Work Location: In person

Reference ID: 1679



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