NHS 111 Health Advisor
4 weeks ago
Job summary
Are you an enthusiastic and resilientindividual seeking an opportunity to make a real difference? DHU Healthcare hasa rewarding opportunity for you
Join our team of NHS 111 HealthAdvisors at the forefront of providing essential support to those inneed.
Competitive salary: Training and daytime shifts: £ per hourEvenings and night shifts: £ per hourWeekend shifts: £ per hour
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33days + 8 bank holidays.
Employee benefits: As part of our team at DHU Healthcare, webelieve in rewarding you, our colleague, for your hard work and dedication toproviding the very best in patient care. As part of our team, you can enjoy ahost of benefits to enhance your wellbeing.
Private Medical Insurance: We take care of your health andwellbeing with private medical insurance provided through Westfield Health,ensuring access to quality healthcare when you need it most. Membershipincludes direct access to GP andcounselling services, CT and MRI scans, hospital treatment insurance andcashback for dental, optical and physiotherapy care.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme.Already an NHS employee? We acknowledge your continuous service and commitmentto healthcare excellence allowing you to bring your existing pension pot andholiday allowance with you
Main duties of the job
What your typical day looks like:
Serving as theinitial contact for the public regarding urgent healthcare concerns.
Assessing patientsusing NHS Pathways to direct them to the most suitable care.
Effectivelymanaging instructions and inquiries from surgery staff, clinicians, andexternal agencies following up with appropriate actions and responses.
Impactfullycontributing to patients well-being.
Offering generalcomfort and being a source of solace.
To be a successful Health Advisor youllneed:
Motivation,passion, positivity, resilience, and determination to provide outstandingpatient care.
Excellentlisteningand communicationskills, supported by IT and keyboard skills.
A desire to engagewith the public at their time of need coupled with a strong telephone manner.
The capability toperform efficiently and accurately under pressure, whilst maintaining acompassionate and professional demeanour.
At DHU HealthCare we pride ourselves on our diverse workforce, andwe remain committed to ensuring every person, in each of our teams, can bringtheir true selves to work without risk or fear of discrimination.
We proudly embrace forces-friendly practices and dedicateunwavering support to our Veterans/Service Leavers; Reservists; Cadet ForceAdult Volunteers and military spouses/partners, fostering a workplace thatvalues their unique skills and contributions.
About us
DHU Healthcare other benefits:
Car Lease Scheme: DHU has teamed up with NHS FleetSolutions to offer a salary sacrifice scheme for colleagues. As part of ourcitizenship commitment and active approach to reducing our carbon footprint, wecan provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: Weunderstand the importance of family, which is why we offer enhanced maternityand paternity leave to support you during this special time in your life,supported by a robust Family Friendly policy.
Cycle to Work Scheme: Stay active and reduce your carbon footprint with our cycle to workscheme, making it easier for you to commute in a healthy and sustainableway.
Referral Programme : Share the benefits of working at DHUwith your network and you can earn cash rewards through our Employee ReferralProgramme.
Birthday Leave Guarantee: Birthday leave isn't compulsory;it's entirely up to you We cant always celebrate with you, so whether youchoose to take the day off and indulge in a well-deserved break or prefer towork and save your leave for another time, the decision is yours to make
Free Parking: We know how expensive public parking can be Most of oursites offer free, secure parking for your vehicles.
Job description
Job responsibilities
The health advisor will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care.
Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards. Accurately recording, checking or amending details on the call logging computer system Adastra. Signpost patients to the appropriate care using the Directory of Services where appropriate. Triage patient calls using the NHS Pathways triage system. Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies. Maintain a tidy office/call centre at all times. Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner. Adhere to all procedures, protocols and other relevant memorandum as appropriate. Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service. Attend training and meetings as and when required to do so by Management. Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles. Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff. Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.Pay Rates:
£ Basic Rate Evening enhancements 30% Weekend enhancements 45%Training
Comprehensive 7 weeks Pathways training course provided plus ongoing development throughout your DHU Career We offer AM and PM training courses, and you will need to commit to full time training.
Shift Patterns
We offer a variety of shift patterns including 4 on 4 off, mornings, evenings, and reduced hours/days.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the
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