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Personal Injury Claims Handler

4 months ago

West Sussex, United Kingdom Davies Resourcing Full time

Our Client is a an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
We are seeking experienced applicants on their behalf and are keen to source the following:

- Do you have claims experience to include handling personal injury/RTA Motor claims?
Do you enjoy negotiating and managing each claim to a conclusion and a confident user of the Official Injury Claims portal or similar system?
**Well look no further**
We’re on the lookout for an experienced** Personal Injury Claims Handler **to join this growing organisation in West Sussex
In return the offering will be:

- **Generous competitive starting salary - Depending on experience plus fantastic benefits**:

- **Home working opportunity of 4 days a week from home and 1 office day following training and passing probation**:

- **Increased salary on completion of our progression level matrix**:

- **Excellent career progression opportunities**:

- **Monday to Friday 9am to 5:30pm - Flexibility available**:

- **A fun, energetic and lively working environment**

Your role as a **Personal Injury Claims Handler **will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations,legislation and policy guidelines.
**Job responsibilities**:

- Proactively manage claims within personal authority of £7,500 per claimant with no more than a global bodily injury reserve of £30,000 (or £15,000) per claim
- Validate policy indemnity for each claim, ensuring that the correct insurer status applied
- Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
- Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with the groups procedural requirements and own authority limits of £10,000 per TPPD
- Process claim payments in accordance with personal authority
- To ensure all claims handled hold case specific reserves and that the groups reserving philosophy is adhered to on each claim.
- Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
- Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
- Proactively manage incoming telephone calls
- Manage claim costs within personal allocation by achieving most economical settlement, through good quantum arguments and effective negotiation adhering to the use of all tools
- Identify potential fraudulent claims and action in accordance with Company guidelines
- Develop and maintain effective relationships with colleagues and business partners.
- Ensure that all expressions of dissatisfaction are registered in accordance with the groups complaint procedure
- Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
- Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Identify and pursue all potential recoveries from the relevant parties
- Any other reasonable duties, including general claims tasks as required

**Personal Injury Claims Handler Experience & knowledge**:

- Strong motor claims experience working within a bodily injury claims environment
- Experience handling claims within an OIC (Official Injury Claims) Portal or similar
- Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
- Technical expertise with exposure to third party claims including credit hire and liability
- Commercial awareness
- Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
- Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
- Understanding of all aspects of motor claims, to include credit hire and potential fraud
- To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
- Understanding of the RTA and Article 75 status within Motor Claims