Travel Welfare Advisor

2 weeks ago

Ashford, United Kingdom Saga Full time

Job Introduction
**Travel Welfare Advisor - Saga Travel Group**

**Salary Range £20,825 -£22,500**

**Permanent**

**FT - 35 Monday to Friday**

**Hybrid role, 1 to 2 days a week in the Office**

**Closing date 17th March 2024**

Due to expansion in the team, Saga Travel Group have 2 new vacancies for Travel Welfare Advisors.

Are you passionate about Customer Services? Are you someone who enjoys working on the phone? We need someone with exceptional communication skills, who can engage with our customers, often about difficult and sensitive medical situations. As well as having a positive outlook and the ability to easily adapt themselves to pressurised working environments.

Working as a Travel Welfare Advisor at Saga Travel Group, you will play a key part in our customer’s journey. You will be making personal contact to our valued customers once they have booked their holiday / tour. It is a critical role to assess we have understood the needs and capabilities of each person and that all our passengers have the correct level of travel insurance in place for their overseas travel and stay. You’ll be happy working in a dynamic fast-paced environment and won’t be afraid of pitching-in with everyday tasks either.

We are fully regulated by the FCA, so this role is very structured and adheres to guidelines of questioning and assessments made on these calls. You will be fully trained in your first month. When you are ready to start managing your case load, you will be able to have some days working from home.

The hours are 9 to 5, Monday to Friday.

So, if you love talking to customers about their holiday plans and enjoy being of assistance to passengers, this role will be right for you

Main Responsibilities
Our Travel Welfare Advisors are responsible for the following tasks:

- To always ensure that accurate records are maintained via notes on bookings and escalated where appropriate.
- To openly discuss with customers the suitability of holiday choices and any concerns relating to any touring activity, then advising as necessary.
- To be available on the telephone to receive external & internal calls during your working hours. To maintain department answer rate of 97%.
- Work from bookings held on the department queue, maintaining turnaround of within 72 hours, taking appropriate action as necessary.
- Ensure service standards are maintained and that any issues preventing this are escalated to the Team Manager.
- Support team members and raise awareness by sharing your knowledge and skills.
- Regularly attend Saga Travel Groups product briefings to learn about our packages and what activities they include for our customers.
- Take ownership of queries, concerns and complaints to resolve them as quickly as possible.
- Work as part of a front-line customer service team and support other departments when required.

We need our Travel Welfare Advisors to demonstrate the following skills and experience:

- To always have excellent interpersonal skills and a professional manner when talking to our customers and other departments in the business.
- Able to work to strict deadlines and under pressure.
- Have a constructive and enthusiastic approach to investigating and solving problems.
- Good communication skills (i.e.; listening ability, letter writing and questioning techniques influencing and creating rapport.)
- Keen to have the customers interests at heart and be focused on delivering high levels of customer service.
- Good attention to detail and accurate using IT packages and imputing data.

Desirable:

- Knowledge of Saga Travel Group Holidays and its products, services and systems.
- Knowledge of FCA rules.
- Good working knowledge of Tigerbay systems or similar Travel Reservation Systems such as Sabre.

About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

**_Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner._**

LI-Remote

Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.
- Our working

  • Quality Assurance Advisor

    6 days ago

    Ashford, United Kingdom Nurseplus Full time

    **Quality Assurance Advisor (Health and Social Care)** **Location**: Nationwide **Job Type**:Permanent Full Time **Salary**: Starting at £30,000 £36,000 depending on experience + Car allowance **Job Reference: CAA/99/VL** The Quality Assurance Advisor is a key member of the compliance team. The role is fundamentally about driving best practice and...

  • Quality Assurance Advisor

    4 weeks ago

    Ashford, United Kingdom Nurseplus Full time

    **Quality Assurance Advisor (Health and Social Care)** **Location**: - Nationwide **Job Type: **Permanent Full Time **Salary**: - Starting at £30,000 £36,000 depending on experience + Car allowance **Job Reference:CAA/99/VL** The Quality Assurance Advisor is a key member of the compliance team. The role is fundamentally about driving best practice...

  • Maternity Smokefree Advisor

    5 days ago

    Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full time Maternity Smokefree Advisor. The post holder will support pregnant smokers and family members to quit smoking through weekly appointments. This will include helping them to manage cravings and offering Nicotine Replacement Therapy (NRT) to aid their quit journeys. All training to become a level 2 trained...

  • Engagement Advisor

    4 weeks ago

    Ashford, United Kingdom CITB Full time

    **Customer Engagement Advisor** **Location - Surrey Area** **Grade E - £31,575 - £40,745** **Full Car Driving Licence Required** **The Role** To be the local CITB engagement adviser in a designated area, building and establishing effective relationships at local levels. Engaging with employers, and a targeted range of local employer groups, training...

  • Health and Fire Safety Advisor

    2 weeks ago

    Ashford, United Kingdom The Qdime Group Full time

    **Role**: Health & Fire Safety Advisor **Location**: Regional Travel **The Position**: Working within an ever-growing property management company the role requires a motivated and knowledgeable individual to carry out Health, Safety and Fire Safety advice and risk assessments across our customer portfolio sites. The individual will also be required to...

  • Health & Fire Safety Advisor

    4 weeks ago

    Ashford, United Kingdom Cortland Full time

    **Role**: Health & Fire Safety Advisor **Location**: Regional Travel **The Position**: Working within an ever-growing property management company the role requires a motivated and knowledgeable individual to carry out Health, Safety and Fire Safety advice and risk assessments across our customer portfolio sites. The individual will also be required to...

  • Parent Support Advisor

    3 days ago

    Ashford, Kent, United Kingdom Folkestonegirls Full time

    Finberry Primary School have a vacancy for a part time Parent Support Advisor (3 days per week - Tuesday, Wednesday and Thursday.) The Parent Support Advisor is an integral member of our school and is seen as a ‘front of house’ position. The PSA works as part of the front office and in collaboration with other staff members. This is a positionin which...

  • Administrative Assistant

    7 days ago

    Ashford, Kent, United Kingdom Ashford Hospitality Trust Inc. Full time

    Ashford (NYSE MKT: AINC) is a leading provider of asset management and other services to companies within the hospitality industry. Ashford's principals have a long track record of success and many years of experience investing and operating in the hospitality industry. Currently, Ashford serves as the advisor to two NYSE listed real estate investment...

  • Veterinary Surgeon

    4 weeks ago

    Ashford, United Kingdom NSV Recruitment Full time

    Job Description Our client seeks an experienced weekend Vet to join their expanding team. With a focus on a friendly and supportive environment, you'll be part of a team comprising 6 Vets, 5.5 RVNs, 1 Student Nurse, 2 VCAs, and 4 Client Care Advisors. Our client values work-life balance and offers excellent transport links, including proximity to major...

  • Veterinary Surgeon

    3 weeks ago

    Ashford, United Kingdom NSV Recruitment Full time

    Job DescriptionOur client seeks an experienced weekend Vet to join their expanding team. With a focus on a friendly and supportive environment, you'll be part of a team comprising 6 Vets, 5.5 RVNs, 1 Student Nurse, 2 VCAs, and 4 Client Care Advisors. Our client values work-life balance and offers excellent transport links, including proximity to major cities...

  • Permanent Full or Part-time Veterinary Surgeon

    4 weeks ago

    Ashford, Kent, United Kingdom NSV Recruitment Full time

    Our client seeks an experienced weekend Vet to join their expanding team. 5 RVNs, 1 Student Nurse, 2 VCAs, and 4 Client Care Advisors. Our client values work-life balance and offers excellent transport links, including proximity to major cities and travel hubs. As a weekend Vet, you'll collaborate with their team to provide top-notch veterinary care to a...

  • ambulance care assistant

    4 weeks ago

    Ashford, Kent, United Kingdom G4S Full time

    Role Responsibility:Are you a caring and compassionate person looking to better use your skills to help people? Don't have experience? Don't worry, you have life skills and that's what we're looking for Then we have the perfect role for you Our dedicated training team will guide you through our 2 week comprehensive training programme, helping you to develop...

  • Health, Safety

    2 weeks ago

    Ashford, Kent, United Kingdom Randstad Cpe London Full time

    Do you have Railway experience but don't want to work in all weathers anymore? Would you like a role that is more office based but still with the opportunity to get out on site? Do you have a passion for Health and Safety but haven't found a way in yet? You must be an experienced COSS (minimum) and hold SMSTS, ideally you will also have IOSH Managing...

  • Veterinary Surgeon

    4 weeks ago

    Ashford, Kent, United Kingdom NSV Recruitment Full time

    Job Description Our client seeks an experienced weekend Vet to join their expanding team. With a focus on a friendly and supportive environment, you'll be part of a team comprising 6 Vets, 5.5 RVNs, 1 Student Nurse, 2 VCAs, and 4 Client Care Advisors. Our client values work-life balance and offers excellent transport links, including proximity to major...

  • Veterinary Surgeon

    2 weeks ago

    Ashford, Kent, United Kingdom NSV Recruitment Full time

    Job Description Our client seeks an experienced weekend Vet to join their expanding team. With a focus on a friendly and supportive environment, you'll be part of a team comprising 6 Vets, 5.5 RVNs, 1 Student Nurse, 2 VCAs, and 4 Client Care Advisors. Our client values work-life balance and offers excellent transport links, including proximity to major...

  • Community Warden

    4 weeks ago

    Ashford, Kent, United Kingdom Kent County Council Full time

    Road Crossing Patrol - Willesborough Junior School Term Time Only – 38 weeks per year 23,337 for full-time equivalent appointment. As you will be working a short-split shift throughout the day, it is recommended that you should be able to travel to the site in a timely manner. Kent County Council School Crossing Patrol Service currently has a large...