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Business Officer

5 months ago

Cambridgeshire, United Kingdom Cambridgeshire County Council Full time

About the role
We have an exciting opportunity in our expanding countywide business support team that provides administrative support to our Adult Social Care teams, who offer ongoing support to Adults, Older People and those with disabilities within our communities.

We adopt a hybrid and flexible approach to work so, once trained, you will be able to work some of your days from an appropriate or home environment. Your office base will be determined on appointment, but will include offices in Cambridge, Huntingdon, St Ives, March, and Ely. Successful applicants will be expected to travel across the county to support their colleagues as required.

What will you be doing?
The role includes:

- Answering phone calls from service users and passing these details on to Practitioners.
- Sending correspondence and recording calls and incoming post and documents onto the Service computer system.
- Preparing correspondence and paperwork to send out.
- Minuting meetings.
- Liaising with staff and service users using a variety of systems.

About you
- Call handling
- Excellent customer service and communication skills
- Willingness to learn new systems
- The ability to multi-task, prioritise your workload and work flexibly
- Accuracy and attention to detail
- IT skills in relation to Microsoft Office 365 packages

About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

- Flexible and agile working patterns that will achieve a successful work and life balance
- 25 days annual leave plus flexible bank holidays
- A comprehensive wellbeing package including Employee Assistance Programme
- Our Cambs Rewards employee discounts
- Membership of Local Government Pension Scheme
- IDEAL staff equality, diversity and inclusion network.
- A defined and Professional Career Development Pathway
- Camweb our staff intranet helping to keep you informed
- Training and mentoring
- An employee recognition scheme