Customer Service

4 months ago


Deeside, United Kingdom Merlin PCB Group Full time

Analyse and extract the Customers Data to provide accurately priced quotes using the bespoke Quotation Software.

Confirms pricing and acknowledge order entry within 24 hours of receipt of order

Proactively generate sales and promote Company products

Resolve customer pricing discrepancies

Update ERP pricing based on sales team quotation

Ensure data entry accuracy including pricing, product codes, case counts and dates on stock transfers and customer orders

Pricing programs for each customer, including sending customers weekly updates

Serve as primary point of contact for communication with sales reps, customers, inventory/purchasing, technical services, and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders

Must have excellent communication skills and can work on their own initiative.

The hours of work are Monday to Friday 8am -4:30pm but a high level of flexibility will be required for this position.

Salary will be dependent on experience


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