Credit Controller
7 months ago
**Credit Controller**
**Location**:Belfast **(Newforge Lane)
**Salary**:£25K plus up to 10% annual bonus with opportunities to progress to £28,500.
Additional opportunities to progress to £31,000, following development to a Senior Credit Controller.
**Shift**:37 hours across Mon-Fri, currently 9 am-5 pm. **No weekend working**
**Hybrid**:2 days working from the office and 3 days working from home
**Equipment**: You will be provided with a laptop, headset, monitor, keyboard, and mouse
**Day-to-day, here’s what your new role would look like**:
- Working with customers to negotiate payments based on their ability to pay
- Supporting vulnerable customers in line with regulatory requirements
- Demonstrate a level of empathy, asking questions to help define and refine circumstances
- Communicating with customers via inbound and outbound calls, 9am-5pm
- Providing energy support and advice
- Responsible for completing work on time and achieving all personal/company targets
- Communicate effectively with stakeholders to provide updates and address any concerns or questions
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice
**What you’ll need **
- **Experience of having difficult conversations in a fast paced, target driven, telephone-based environment**:
- **Strong resilience and adaptability**:
- **Strong communication skills**:
- **Strong negotiation skills**:
- **Proficient in use of Microsoft Outlook, Teams and can manage multi-channel communications.**
**Desirable **
- Relevant experience in a similar role ie with a Utility Provider
- Experience of working towards KPIs or Targets
**Other Benefits **
- Annual Cost of Living Review
- 23-25 days Holiday Allowance + 11 stats and opportunity to buy more
- Career Progression and Development - Almost 100% of their promotions are from within the organisation
- Internal L&D courses, mentoring, external networking and year-round learning
- Enhanced Maternity and Paternity Pay
- Family Friendly Policies
- Health Care
- Sick Pay
- Award Winning Wellbeing Programme
- Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology
- Sports Club
- Social Club
- Laya Virtual Gym Membership
- Free Flu Jab
- Cycle to Work Scheme
- Volunteering days and more
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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