Head of Operations Support

2 months ago


Skelmersdale, United Kingdom Kammac Full time

**The Role**:
Leading the Operations Support & Solution Design function to deliver a “right first time service”, ensuring Operational excellence and a safety first philosophy is embedded within the culture. Direct & Support the creation of processes, systems, tools & reports designed to deliver performance in line with the businesses aspirations. To lead change through a continuous improvement strategy which ensures the operation evolves in line with industry best practice and business growth.

**Key Responsibilities**:

- Leading the Operations Support Team ensuring that clear direction and sound management deliver Operational excellence & Customer satisfaction.
- Develop Operational Strategy which ensures that the Structure, systems, resources & operational infrastructure are aligned with the businesses evolving requirements.
- Enable the operational Teams to embed Operational excellence across the function delivering a right first time ethos.
- Facilitate the development of a Continuous Improvement strategy across Operations, supporting the realisation of the strategy across the Operations department delivering ongoing improvements & an empowered Team.
- Driving the concept of Safety first across the department, engaging cross functional Teams to deliver an ever improving safety culture.
- Ensure that the Operations Support Team is aligned to the voice of the customer & delivers in line with and beyond their expectations of service, quality & cost.
- Support the development and execution of robust plans which ensure the delivery of Service, Quality & flex based costs. Ensure that suitable contingencies are identified based upon sound risk analysis.
- Provide the expertise to design solution’s, provide cost to serve information, respond with relevant outputs to all commercial opportunities and manage Tender timelines.
- Provide Project management, Business Information & System’s implementation expertise managing the need for these elements across the wider Operational function and Leading the Team to deliver all requirements within Time and Budget.

This list is not exhaustive and the successful position holder may be required to carry out any task which the Company might reasonably require you to do.

**Skills/Experience/Qualifications**
- Proven, previous experience in a senior management position
- Experience working within Warehouse Operations/ Supply Chain Logistics /3rdParty Logistics environment
- Full UK Driving licence Cat B
- Knowledge of Microsoft MI packages to an advanced level
- Lean Six Sigma / Unipart Way & other CI methodologies
- Experience Warehouse Operations/ Supply Chain Logistics /3rd Party Logistics
- Change Management & CI methodologies
- Ability to create MI, analyse using MS packages & determine changes to existing & future plans & strategies
- Analytical skills including Solution design, Network modelling, demand planning & forecasting
- CPC (desirable)
- Supply Chain / Logistics / Management focused degree (desirable)
- Nebosh General Certificate (desirable)

**Job Types**: Full-time, Permanent

**Salary**: £70,000.00 per year

**Benefits**:

- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 1265



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