Complaints Handler
2 weeks ago
**Complaints Handler
Permanent
£26,000
Berkshire**
Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.
**Duties & Responsibilities of the Complaints Handler**:
- Effectively manage and respond to customer feedback
- Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
- Liaise with third party agencies and build relationships
- Work with relevant senior managers to mitigate complaints
- Analyse feedback data and produce detailed reports
- Undertake research and analysis to support key projects
**Essential Requirements of the Complaints Handler**:
- Experience dealing with Customer Relations
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