Senior Account Executive

6 months ago

Leeds, United Kingdom SBFM Ltd Full time

**About The Role**:
Due to our continued growth, we have an exciting opportunity for a Senior Account Executive to join our team based at our Head Office in Thorpe Park, Leeds, LS15 8ZB.

The Senior Account Executive oversees the helpdesk team, including Call Handlers, Account Executives, to ensure exceptional service delivery and customer satisfaction in line with company standards and client KPIs. Covering any Account Executive cover as and when required, managing weekends, responding to senior management requests, and leading the helpdesk team.

**Working Pattern**:

- 8am-4pm, Monday to Friday ( +1 weekend in 4)

**Duties and Responsibilities**:

- Manage and run weekends, with a requirement to work one in four Saturdays and Sundays and provide cover as needed.
- Respond to ad-hoc requests from the Senior Management Team.
- Train and support the Helpdesk (HD) Team.
- Lead the Helpdesk in delivering high-quality service.
- Run reports to identify areas for improvement and oversee the completion of tasks.
- Deputise for the Head of Helpdesk (HOD) when required.
- Update contract times and handle managerial tasks as needed.
- Manage and develop the helpdesk team, fostering a culture of excellence, collaboration, and continuous improvement.
- Oversee the resolution of complex customer issues and complaints, ensuring high levels of customer satisfaction.
- Lead by example, demonstrating a commitment to the company's values and customer service excellence.

**Qualifications & Skills**:

- Proven experience in a similar role, demonstrating the ability to manage tasks and lead a team.
- Excellent communication skills and IT proficiency.
- A proactive approach, with meticulous attention to detail and the ability to organize effectively.
- Self-motivated, with a confident and engaging manner, and a flexible, 'can-do' attitude towards work.
- Strong client focus, teamwork ability, and the capacity to motivate others.
- Ability to prioritize tasks and produce accurate work under pressure.
- A customer-centric approach with a track record of improving customer satisfaction.

**In return we will offer**:

- 28 days Holiday
- Modern Office Environment with Free Onsite Parking
- Performance Related Bonus scheme
- Regular Overtime Available
- Mentoring Scheme
- Access to Unify Learn Platform to provide opportunity for continued learning and development
- Retail, Leisure and Healthcare Discount Scheme
- Regular social events and activities

**Commitment to SBFM Values**:
Each value summarises our shared commitment to excellence, integrity, collaboration and innovation. They're a key part of our commitment to pushing boundaries and fostering a work environment where every person feels empowered. As we continue to grow, they'll act as the guide to help shape our future
- Be a good person
- Play as a team
- Think differently
- Make an Impact

**About Us**:
Our Company is one of the UK’s leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide.

We are transforming the commercial cleaning space, combining pioneering future-fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.

  • Senior Account Executive

    1 day ago

    Leeds, United Kingdom ThePlaceToBe Full time

    Are you an established Account Executive ready to take the next step or a Senior Account Executive looking for a new challenge with new clients? Either way, I'm keen to chat to you about this brilliant opportunity!About the company...This Leeds based brand and shopper agency are punching above their weight when it comes to clients, working with globally...

  • Senior Account Executive

    1 day ago

    Leeds, United Kingdom ThePlaceToBe Full time

    Are you an established Account Executive ready to take the next step or a Senior Account Executive looking for a new challenge with new clients? Either way, I'm keen to chat to you about this brilliant opportunity!About the company...This Leeds based brand and shopper agency are punching above their weight when it comes to clients, working with globally...

  • Senior Account Executive

    1 day ago

    Leeds, United Kingdom Workonomics Full time

    TL;DR Role | Senior Account Executive Company | InsurTech, (Re)Insurance, Risk Size | 20 Areas | Data Analytics for the Insurance Industry Based | Remote (UK) Offer | £150k OTE (60/40 split)Hi Workonomics is partnering with a bootstrapped, profitable InsurTech firm who build market-leading solutions data analytics solutions for the insurance and...

  • Senior Account Development Executive

    2 days ago

    Leeds, Leeds, United Kingdom Stride Resource Management Ltd Full time

    We are seeking an experienced Senior Account Development Executive to join our team at Stride Resource Management Ltd. As a key member of our commercial insurance division, you will be responsible for managing and growing our existing client relationships, each generating significant revenue through premiums of up to £5,000.About the RoleThis is an exciting...

  • Senior Public Relations Account Executive

    4 weeks ago

    Leeds, United Kingdom GOLD79 Full time

    PR SENIOR ACCOUNT EXECUTIVE – CONSUMER AND CORPORATE – LEEDS OR LONDONAre you looking for a new agency role where your talents can shine? Perhaps you’re an established Senior Account Executive or you’re looking to step up. We have a brilliant opportunity for an ambitious PR to play pivotal roles in our team. Join our Leeds or London team and you’ll...

  • Senior Public Relations Account Executive

    4 weeks ago

    Leeds, United Kingdom GOLD79 Full time

    Job Description PR SENIOR ACCOUNT EXECUTIVE – CONSUMER AND CORPORATE – LEEDS OR LONDON Are you looking for a new agency role where your talents can shine? Perhaps you’re an established Senior Account Executive or you’re looking to step up. We have a brilliant opportunity for an ambitious PR to play pivotal roles in our team. Join our Leeds or...

  • Senior Account Executive

    1 month ago

    Leeds, Leeds, United Kingdom Black Cherry Recruitment Ltd Full time

    Senior Account Executive - PR SpecialistBlack Cherry Recruitment Ltd is seeking a talented Senior Account Executive - PR Specialist to join their dynamic team. As a key member of the team, you will work closely with clients to develop and implement effective PR strategies that drive results.The ideal candidate will have a minimum of one to two years'...

  • Senior Account Executive

    6 months ago

    Leeds, United Kingdom Open Communications Full time

    **About us** Open Communications is a straight-talking PR agency with a reputation for delivering creative and thought-provoking campaigns that achieve results. We support a wide range of clients working in both the consumer and business to business markets. We have built up a strong reputation since we launched nearly 15 years ago and enjoy working as an...

  • Senior Client Executive

    4 weeks ago

    Leeds, United Kingdom Heat Recruitment Ltd Full time

    Job Opportunity:We are seeking an experienced Senior Client Executive to join our team at Heat Recruitment Ltd. As a Senior Client Executive, you will be responsible for managing a portfolio of clients and developing new business opportunities.About the Role:This is an excellent opportunity for an experienced Senior Client Executive who has a proven track...

  • Sales Account Executive

    4 weeks ago

    Leeds, Leeds, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a skilled Sales Account Executive to manage and maintain relationships with existing clients, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Develop and implement strategies to meet client needs and drive long-term business growth.Identify and pursue new sales opportunities within...

  • Senior Client Executive

    4 weeks ago

    Leeds, United Kingdom Heat Recruitment Ltd Full time

    An independent long term established Insurance firm in Leeds are looking for an experienced Senior Account Executive to join their team. This is an excellent opportunity for an Experienced Senior Account Executive who has a proven track record of retaining and growing a book of business and is looking for a change of environment to help them develop in their...

  • Senior Client Executive

    2 months ago

    Leeds, United Kingdom CV-Library Full time

    An independent long term established Insurance firm in Leeds are looking for an experienced Senior Account Executive to join their team. The business offer a professional and hardworking environment and they aim to deliver a fantastic service for their clients. The Opportunity This is an excellent opportunity for an Experienced Senior Account Executive who...

  • Senior Account Manager

    3 weeks ago

    Leeds, Leeds, United Kingdom Black Cherry Recruitment Ltd Full time

    Black Cherry Recruitment Ltd is seeking a talented PR Account Executive – Senior Account Executive to join their team.As a PR Account Executive – Senior Account Executive, you will work with a range of fantastic national and global brands across sectors including food and drink, culture and leisure, property and regeneration, and professional...

  • Management Accountant

    1 month ago

    Leeds, United Kingdom Hays Senior Finance Full time

    Management Accountant Employer Location Leeds, England, West Yorkshire Salary - per annum + £40-46k plus 42 days' leave Closing date 21 Nov 2024 View more categoriesView less categories Sector Salary band Contract type Hours Where will they be working You need to or to save a job. Job Details Job Opportunity: Interim Finance...

  • Senior Public Relations Account Executive

    4 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom GOLD79 Full time

    PR SENIOR ACCOUNT EXECUTIVE – CONSUMER AND CORPORATE – LEEDS OR LONDONAre you looking for a new agency role where your talents can shine? Perhaps you’re an established Senior Account Executive or you’re looking to step up. We have a brilliant opportunity for an ambitious PR to play pivotal roles in our team. Join our Leeds or London team and you’ll...

  • Management Accountant

    2 weeks ago

    Leeds, United Kingdom Hays Senior Finance Full time

    Management Accountant Employer Location Leeds, England, West Yorkshire Salary - per annum + £40-46k plus 42 days' leave Closing date 21 Nov 2024 View more categoriesView less categories Sector Salary band Contract type Hours Where will they be working You need to or to save a job. Job Details Job Opportunity: Interim Finance...

  • Financial Services Accountant

    4 weeks ago

    Leeds, Leeds, United Kingdom Hays Senior Finance Full time

    Job Summary:Hays Senior Finance is seeking an experienced Interim Finance Manager/Management Accountant to join their dynamic team. This role is pivotal in ensuring the financial health and compliance of a key division of the organisation.Key Responsibilities:Financial Planning & Reporting: Prepare 5-year financial plans, quarterly forecasts, monthly...

  • Trainee Account Executive

    6 months ago

    Leeds, United Kingdom Cryer Baker Executive Search Ltd Full time

    This is a great opportunity with a Leeds based independent chartered commercial insurance brokerage. This is a brand new role, which has been created due to the growth of the business. Our client is long established, conveniently located with plenty of parking and is able to provide flexible part home / part office working. Due to a constant flow of quality...

  • Senior Economic Strategy Lead

    1 week ago

    Leeds, Leeds, United Kingdom Page Executive Full time

    About Our ClientInfrastructure Bank in Leeds is seeking a Senior Economic Strategy Lead to join their team.Job Description:We are looking for a highly skilled and experienced Senior Economic Strategy Lead to join our Infrastructure Bank in Leeds. The ideal candidate will have a strong track record of leading multi-disciplinary teams of analysts in a dynamic,...

  • Executive Leader

    1 month ago

    Leeds, Leeds, United Kingdom Parkinson | Lee Executive Search Full time

    Parkinson Lee Executive Search is currently working with a rapidly growing leader in the facilities management and service solutions sector to find a suitable candidate for the position of Executive Leader.The ideal candidate will be dedicated to enhancing operational efficiency and client satisfaction, with a strong commitment to innovation and...