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Customer Service Advisor
4 months ago
**CUSTOMER SERVICE ADVISOR
DURSLEY
£20,517 (Inclusive of shift allowance)**
Our client in Financial Services/Banking Sector, is looking for an enthusiastic and hardworking **Customer Service Advisor** to act as a welcoming face of the company, providing an exceptional level of customer service. This role would be suitable for anyone with customer facing experience, suitable for those looking to break out of a retail,hospitality, or warehouse role.
This role is full time, working 35 hours a week, and consists of shifts between 9 - 5 Monday to Friday, with some Saturday mornings.
**BENEFITS**
In this role you’ll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges. Additionally, you will have the opportunityto buy and sell holiday, get extensive wellbeing support and have access to a large range of family friendly schemes, including maternity, paternity, and shared parental leave.
**WHAT YOU’LL BE DOING**
As a **Customer Service Advisor** your key duties will include:
- Providing a warm welcome for customers coming into the branch
- Handling the process of paying money in and taking money out
- Helping to find resolutions for customers
- Giving clear, accurate information in a friendly, professional, and efficient way
- Building a good rapport with individuals
- Supporting administration enquiries by taking telephone calls and inputting information accurately
- Completing transactions accurately and handling money safely
- Keeping up to date with services and policies
**WHAT YOU’LL NEED**
To be considered for the **Customer Service Advisor** role, you must have:
- Experience in a customer facing role, such as retail or hospitality
- Experience providing an excellent level of service
- Cash handling experience
- Excellent communication skills, particularly verbally
**HOW TO APPLY
