Microsoft Systems Specialist

2 weeks ago

Marsh, United Kingdom Oasis Community Learning Full time

Oasis Community Learning, Lower Marsh, London

National Office

**Salary**:SP 35 - 39, National (£43,421 - £47,420) per annum + Local Government Pension Scheme**

Basis**:Full-time, Permanent**

Start Date**:ASAP**

Applications Close**:17:00 on Tuesday, March 12, 2024**

Interviews**:TBD**

**Key Responsibilities**
- Act in a senior technical capacity providing strategic and operational technical advice, managing projects and acting as the technical authority for all National ICT Systems within the National IT Services department.
- Act as escalation point for all problems with National ICT Systems, identify the root cause of problems and implementing fixes, working through the Problem Management Process.
- Act as the technical authority for all major systems changes, recommending best practices, researching, testing, documenting, implementing, monitoring, and evaluating all major systems changes to ensure a smooth service transition.
- Work with the Network Engineering team to ensure the network is fit for purpose, giving them all the information they need regarding systems operation over the network i.e. ports used, BW requirements, so they can recommend the correct network hardware / configuration to support in the installation.
- To act in a senior technical capacity providing strategic and operational technical advice, managing projects and acting as the technical authority for server systems within the Group IT Services department.
- Act in a hands-on capacity to ensure the smooth running, maintenance, and development of ICT systems to support the group’s wider objectives.
- Active membership of the Change and Problem Management engineering team to deliver a technically capable, high-quality, cost-effective Change and Problem Management support service.
- To work with the Head of National Infrastructure, National Infrastructure Service Manager, and other 3rd parties to plan and execute projects to improve and develop ICT in line with the groups wider development plans
- To act in a senior technical capacity to support, mentor and train other technical staff in performing their day-to-day duties.
- To travel to sites to develop and train onsite teams, oversee projects and manage equipment/software failures.
- To make sure that calls assigned to Senior 3rd Line Server and Systems Engineer adhere to the agreed SLA.
- To manage and escalate service requests to the National Infrastructure Service Manager to avoid service breaches.
- To attend project meetings and build relationships with other IT departments and group leadership teams where appropriate.
- Input into service design packages through the creation of technical implementation documentation
- To proactively search out potential technical issues, identifying possible risks and suggest solutions.
- Update policy documentation as major changes are implemented.

**Qualifications**

Degree Educated or equivalent industry qualifications or experience

**Experience, Skills and Knowledge**
- Extensive administration of information systems including local configuration
- Experience of supporting school or academy IT requirements
- Detailed knowledge of the regulatory and legal frameworks relevant to the administration of education systems.
- Knowledge of Data Protection and Information Security best practice.
- Ability to write clear, accurate technical documents.
- Ability to build and maintain relationships with internal and external stakeholders
- Ability to challenge and manage access to Oasis Infrastructure with internal and external leadership

**Personal Qualities**
- Extremely customer focused
- Strong influencing and negotiation skills
- Good analytical / Troubleshooting Skills
- Reliable
- Commitment to safeguarding and promoting the welfare of children and young people

Oasis Community Learning is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Category: IT

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