First Line Support

7 months ago


Grimsby, United Kingdom Humber Recruitment Full time

Humber Recruitment are working with a valued client on a new role for a **First Line Support Worker** to start asap and work on a 3 month initial temporary role that could lead to a permanent position. **3 days in the Grimsby office with 2 days hybrid working**.

The Service Desk Analyst will provide first line support to users of IT equipment and systems within the organisation in a customer focused effective manner.

Working as part of the IT Service Delivery Team, the Service Desk Analyst will be responsible for acting as a single point of contact for users across all levels, including Board Members, and at all locations of the organisation.

**Responsibilities**

To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction.

To resolve reported Incidents to our internal customer’s satisfaction, using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s.

To accurately diagnose, record, classify, prioritise and assign unresolved incidents, in order to provide the best possible outcome for the customer.

To ensure our IT asset register is accurately maintained

Creation of user accounts, permissions and security levels in order to ensure that users have access to the relevant systems

Support users with a range of mobile devices and resolve any issues in order to maintain service.

Provide administrative support to the team.

Provide telephone cover on the IT Service desk queue, Monday to Friday 08:00 to 17:00, (covered between the team).

**Job Types**: Full-time, Temporary contract, Fixed term contract, Temp to perm

Contract length: 3 months

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home
- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Job Types**: Full-time, Temporary, Contract
Contract length: 3 months

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- first line support: 2 years (required)
- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Grimsby (required)

Ability to Relocate:

- Grimsby: Relocate before starting work (required)

Work Location: In person


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