Customer Service Advisor
24 hours ago
**Customer Service Advisor, min 24 hr/week up to full-time, Nr Cirencester, £22k-£24k FTE* (depending on experience)**
Over the last 20 years this client has established a reputation as the market leader in the design and supply of outdoor furniture and accessories. They supply shopping retailers, garden centres, high street outlets and online retailers, nationally. Due to continuing growth, the business is looking to expand it's after sales team with additional Customer Service Advisors. This is a fantastic time to join a fast growing company, with opportunities for career progression as the business continues to grow.
**Responsibilities**
You will work within an established team dealing with customer queries. You will provide product/services information and resolve any queries raised accurately and efficiency.
- Working closely with other departments you will assist with and dispatching customer orders using couriers and ecommerce platforms.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Filing documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Book in deliveries with customers
**Requirements**:
- GCSE Maths and English
- Strong phone handling skills and active listening
- Familiarity with CRM systems and practices (not essential as training will be provided)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficient with Microsoft Office, word and excel.
- IT literate with a willingness to learn new skills and systems.
- The ability to work within a small, busy and friendly team.
- Flexibility to adapt to a variety of duties.
**Terms**
- Open to part-time (minimum 24 hours per week) up to full-time (37.5hrs, Monday-Friday). Between May and August, on a rota basis, there will be a requirement for some work to be undertaken on Thursday evenings and Saturday mornings handling the online chat-function (initially these hours may be done remotely). Any hours worked on Saturday or Thursday evening can be taken in lieu the following week.
- Initially this role is based in the office near Cirencester. After the probation period, there may be the opportunity for remote working occasionally.
- Salary £22k-£24k FTE* (depending on experience).
- Childcare voucher scheme, pension after three months service and free onsite parking.
*Full time equivalent - actual salary will depend on final hours agreed.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Reference ID: TA3472
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