Customer Representative
2 weeks ago
**Responsibilities**:
- Provide accurate and timely information to customers regarding products, services, and promotions
- Upsell additional products or services to meet customer needs
- Analyze customer inquiries and determine appropriate solutions
- Communicate effectively with customers to resolve issues or complaints
- Process customer orders and ensure accurate data entry
- Maintain a high level of product knowledge to assist customers effectively
- Assist with customer retention efforts by building strong relationships with clients
- Collaborate with cross-functional teams to address customer concerns and improve overall customer experience
**Qualifications**:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and strong communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
**Job Types**: Full-time, Permanent
Pay: From £25,625.04 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/05/2024
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