Customer Service Advisor
2 weeks ago
JELD-WEN is currently seeking a Customer Service Advisor - Key Accounts to join our growing team.
Do you have a genuine passion for Customer Service and a desire to help others? Would you like to work in a global business which puts its people and customers first? We have a fantastic opportunity to join our amazing Customer Service Team in Sheffield.
In this fast paced and varied role, you will provide world class levels of customer service to our Key Account customers. A key element of this role is communication and relationship building, keeping the Customer informed of progress on orders, supply and demand, all while meeting the businesses KPI's both internal and external.
The role would suit someone who has previous customer service experience. There are training and development opportunities, whilst being a part of a friendly and supportive team.
What your impact will be:
- Deliver a high level of customer service across the business, prioritising customers’ needs and expectations, while keeping a regular contact to form and build relationships
- Looking after the customers every need from order raising, report pulling, complaints, right through to after care
- Retrieving customer information from our CRM (Salesforce) with regards to orders and enquiries
- Be a strong team player with a collaborative approach, working together as a team to ensure the customer is always at the heart of everything we do
What you'll need to succeed:
- Minimum 12 months experience in a customer service based role
- Strong attention to detail and communication skills both verbal & written, with the ability to communicate across all departments at all levels
- Experience in a customer service role dealing with a high volume of work, in a target driven environment
- IT Literate - MS Office such as Word and basic Excel
**Who We Are**
Headquartered in Charlotte, NC, JELD-WEN is a leading global manufacturer of high-performance interior and exterior building products, offering one of the broadest selections of windows, interior and exterior doors, and wall systems. JELD-WEN delivers a differentiated customer experience, providing construction professionals with durable, energy-efficient products and labor-saving services that help them maximize productivity and create beautiful, secure spaces for all to enjoy. The JELD-WEN team is driven by innovation and committed to creating safe, sustainable environments for customers, associates, and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina and VPI in North America; Swedoor® and DANA® in Europe; and Corinthian®, Stegbar®, and Breezway® in Australia.
**What We Offer**
Investing in People is one of our Core Values, we strive to attract & retain great people As such, JELD-WEN offers competitive compensation & benefits packages.
JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
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