Customer Service Advisor
3 weeks ago
**The Company you will be working for**:
**Rewards and Benefits on offer;**
- Great Working Environment - a very friendly culture and team atmosphere
- A fantastic training programme
- Genuine opportunities for progression
- Immediate start date.
- A Permanent position
- Onsite parking
- Working with an incredibly successful organisation
**The Role you will be doing**:
- To manage an individual caseload of cases.
- Analyse and review cases.
- Contact companies to negotiate and reach agreement for the settlement of cases.
- Make contact with customers and suppliers to resolve queries and challenges.
- Build effective and robust relationships.
- Input and record accurate information on the internal systems.
- Operate in accordance with company standards and procedures.
- Be highly productive achieving individual recovery targets and contribute to team targets.
- Suggest, where applicable, ways to improve the business, particularly reporting to Team Manager where there are regular difficulties or barriers to recovery of income.
- Responsible for self-development.
**About you;**
- You will naturally be a customer orientated person. You may have worked in a customer service type of role previously, however, the company are open to any type of employment background. If you have good communication skills and you are naturally inclinedto want to help and support people, then this is the career move you have been looking for. We do need to see good tenure/longevity in your CV, so you are a reliable individual who will become a great employee. Though you can have worked in any type of roleor background.
- Able to work between the hours of 8am - 6pm.
- Able to work weekends when required.
- Achieve individual and contribute to team performance.
- Be highly productive achieving call targets and contribute to team targets.
- Responsible for self-development.
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