Customer Services Administrator

2 weeks ago


Batley, United Kingdom XL Joinery Ltd Full time

A new role has become available in the customer services department and will have the following responsibilities:
Customer Care Department:

- Register and process new claims.
- Telephone queries and complaints.
- Respond to correspondence within acceptable time constraints.
- Investigation of complaints and gain supplier / customer feedback when needed.
- Process orders and returns (where required).
- General office duties (archive, collate, file documents, spreadsheets, scan, etc).
- Cover duties of others in the department when they are absent (sickness, holidays).

Returns Department
- Investigate, collate and process returns requests and information when received within acceptable time constraints.
- Keep to strict transport schedules.
- Telephone queries and complaints.
- Communicate with external hauliers for updates on when collections are to be carried out.
- Process replacement orders where required.
- General office duties (archiving, collating, filing, scanning, etc).
- Cover duties of others in the department when they are absent (Sickness, holidays).

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: £21,450.00 per year

**Benefits**:

- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Batley, WF17 9DT: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person



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