Crisis Support Worker

1 week ago

Yeovil, United Kingdom Mind in Somerset Full time

Job Title: Crisis Support Worker.

Reports to: Project Lead (South Somerset, West Somerset, and Taunton)

**Salary**: £15 per-hour.

Pension: Up to 9% (non-contractual).

Contract: Fixed Term until 31 March 2027 with 6 months’ probation.

Hours & Location:
Yeovil: - Pro Rata - 8.25 Hours weekly

Wednesdays - 17.30 to 23.00

Fridays - 17.30 to 23.00 (alternate)

Some home working may be required.

Whilst your primary role will be supporting our Crisis Safe Space team, part of your duties will be to support our Mindline and Youth Safe Space colleagues where required during your contracted hours.

Regular overtime available in both Taunton and Yeovil locations, and via our Mindline and Youth Safe Space services.

Holiday: 23 days plus bank holidays (worked out pro-rata).

Job Role: We are a community mental health crisis provision that works with service users in every locality across Somerset, and are looking to expand our team with experienced, enthusiastic and empathetic individuals. Our key principle is about creating a safe, welcoming and comfortable out-of-hours space for people in immediate emotional distress, and for those seeking to prevent the onset of a crisis.

As part of your role, you will offer therapeutic, non-clinical support and empower service-users through planning, grounding techniques, coping mechanisms and identification of ongoing support. You will work collaboratively with service-users and other professionals, taking a holistic approach to support individuals that are experiencing acute emotional distress. This will involve connecting individuals into community resources, building resilience and improving wellbeing.

Job Context: ‘Open Mental Health' is a Somerset alliance of local voluntary organisations and the NHS. We are working in partnership to ensure that residents of Somerset get the support they need, when they need it. Our shared ambition is to ensure that people living with mental health problems get the right support at the right time. Working together, we support people to live a full life, by enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

Main Responsibilities:

- To listen to and support the service-users in identifying what may be contributing to their current emotional distress and work through steps that they need to take to feel safe. This may include working with, co-producing and implementing existing care or recovery plans, or developing short-term safety plans.
- To provide confidential, non-judgemental emotional support and signposting through the Mindline phone and web services when not supporting clients via Crisis Safe Space.
- To be available to attend two days (Saturdays) of Mindline training. Full training provided - 2 Saturdays.
- To provide appropriate support to a range of service users from the age of 13 upwards.
- To establish trust with service-users by providing sensitive, collaborative and non-judgemental support.
- To empower service-users to make informed decisions about their mental health and ongoing wellbeing.
- To work collaboratively with Somerset Alliance partners across other localities - both statutory and VCSE.
- To communicate effectively across the alliance; taking initiative to share learning and new ideas. Supporting warm transfers within the relevant locality team. This will be achieved by adhering to the ‘no wrong door’ philosophy.
- To communicate effectively across the alliance; taking initiative to share learning and new ideas. Supporting warm transfers within the relevant locality team. This will be achieved by adhering to the ‘no wrong door’ philosophy.
- To facilitate activities which are soothing and creative to develop settling and grounding techniques; this can be group or/and 1:1 support.
- To identify, assess and manage risk to ensure that risk is minimised. This will involve working in a safe manner under the guidance of the risk assessment and ensure that the health and safety policies of Mind in Somerset are implemented and fully adhered to.
- To maintain accurate record keeping/documentation and ensure that any storing or sharing of confidential information is in line with current GDPR regulations.
- To signpost service-users to ongoing support within their community, based on their individual needs.
- To share knowledge of online/virtual support tools with service-users
- Other Duties & Responsibilities
- To engage with and attend to own needs in the clinical supervision process - minimum bi-monthly.
- To engage fully with the values and community of Mind in Somerset. There is an expectation to attend and actively participate in staff meetings and training events when appropriate and/or required.
- To attend one-to-one supervision with line manager.
- Abide by health and safety guidelines and share responsibility fo

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