Housekeeping and Supplies Administrator

6 months ago

Windermere, United Kingdom The Travel Chapter Full time

**Employment type**: Fixed Term Contract / Secondment - 6 months

**Work hours**: Full Time, 5 days between Monday - Saturday, 09:00 - 5:00

**Location**: Cumbria -Working between our offices in Keswick, Windermere, and Hawkshead

**What will I be doing?**

As the Housekeeping & Supplies Admin for our Managed Services team, you'll play a crucial role in ensuring the smooth operation of our property management services. You'll be responsible for various administrative tasks, coordinating housekeeping services, managing supplies, and maintaining effective communication with stakeholders. Your attention to detail and commitment to delivering exceptional service will be vital in meeting homeowner and guest expectations.

**During the day you could be involved in**:
**Liaising with stakeholders**: You'll be the go-to person for owners, housekeepers, contractors, and our amazing Customer Service, Managed Services, Property Management, and Holiday Support teams. Together, you'll ensure every property sparkles and is ready to welcome guests.

**Coordinating Housekeeping Services**: From scheduling cleanings and expertly managing laundry supplies to conducting rigorous quality checks, you'll orchestrate a well-oiled housekeeping system, guaranteeing exceptional standards. You will be striving to maintain and develop our network of housekeepers and service providers.

**Coordinating Maintenance**:You'll be playing a key part in the arrangement and scheduling or maintenance works, to ensure that property standards remain high. You will be maintain key relationships with external contractors whilst looking to expand the network of people we work with.

**Facilitating Property Management**: You'll play a pivotal role in property setup, inspections, and addressing owner concerns with professionalism. Additionally, you'll ensure housekeeping aspects of complaints are handled efficiently.

**Maintaining Efficiency and Standards**: our commitment to prompt responses, meticulous record-keeping, and a keen eye for safety will make you a guardian of operational excellence. You'll also contribute significantly to driving performance improvements, becoming a true innovator.

**What are we looking for?**

Ideally, we need:

- Proven track record of delivering excellent customer service and resolving complaints
- Experience contributing to projects and initiatives
- Ability to follow processes and procedures consistently
- Strong organisational and communication skills
- Good decision-making skills and attention to detail
- Ability to work independently and as part of a team

**What's in it for you?**

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

- 25 days’ paid holidays plus bank holidays
- A day off for your or a loved one’s birthday
- £500 paid towards a Travel Chapter holiday of your choice
- A paid day to volunteer with a charity close to your heart
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties

**Who are we?**

We’re Travel Chapter - the holiday home people - and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

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