Business Support Assistant

2 weeks ago

Stevenage, United Kingdom Hertfordshire Police Full time

Force 1
- Hertfordshire Constabulary

Role Type 1
- Police Staff

Contract Duration 1
- Permanent

Contract Type 1
- Full Time

Department 1
- Cameras Tickets & Collisions

Location 1
- Stevenage

Grade 1
- A2

Salary 1
- £22,671

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Hours / Week 1
- 37

Closing Date

03/03/2024, 23:55

Job Description 1

**INTRODUCTION**

An exciting opportunity has arisen to join our Camera, Tickets & Collisions Unit as a Business Support Assistant (BSA) working at Stevenage Police Station.

**ABOUT CTC (Cameras, Ticket & Collisions)**

CTC is responsible for the administration of speed enforcement on the roads across Bedfordshire, Cambridgeshire and Hertfordshire, through fixed and mobile speed, and red light cameras, processing tickets for endorsable and non-endorsable offences and the administration of traffic offence reports. CTC is also responsible for the administration of all road traffic collisions across the three counties.

The unit prosecutes first hearing guilty pleas for traffic offences as well as preparing road traffic offence files for court, investigating some camera offences and collisions, as well as assisting the public with enquiries and insurance claims.

The unit’s main role is to increase road safety, working with the Road Policing Unit and local partners, to change attitudes and behaviour on the roads, ultimately saving lives and reducing crime.

**THE ROLE**

The main purpose of the role is to provide administrative support to enable the efficient provision of service and to contribute to the vision, purpose, and values of Hertfordshire Constabulary.

**Key Responsibilities**:

- Dealing with a range of enquiries, some complex, either in written form, personal contact or by telephone or webchat
- Providing information to members of the public
- Liaising with outside organisations and suppliers both internal and external
- Effectively operating computer-based systems
- Providing a broad range of administrative support

This role has a secondary element, which is to support the wider CTC and therefore, the post holder as well as their team members may be required to undertake various other administrative tasks.

**Experience & Qualifications**:
You will need effective verbal and written communications skills to carry out this role. You will be a confident individual who has excellent attention to detail with a positive and flexible approach to working.
- Experience in the /use of IT and a good working knowledge of word processing, spreadsheets, and databases
- Experience in working in an administrative role
- Experience in operating a range of office equipment
- The ability to demonstrate excellent customer service

**Hours of work**:
Full
- time 37 hours per week, Monday to Thursday 0800 - 1600 and Friday 08:00 - 15:30. Part-time hours will be considered 20 hours per week - salary pro-rata.

On occasion the post holder may also be required to travel within the Tri-Force area to attend meetings and training. As such possession of a valid UK driving licence would be an advantage. These additional working and travel requirements may be negotiable and will be reimbursed in line with Force Policy.

**Benefits**:
In addition to a progressive salary there are many other benefits to being a police staff member including:

- Opportunity to join a great local authority pension scheme
- In-house training and career development opportunities across the wider police departmental portfolio
- Access to an Employee Assist Programme that provide access to a health & wellbeing provision 24 hours a day 7 days a week
- Opportunity to join the Blue Light card scheme where you can get discounts of travel, clothing, food and much more

**What To Include In Your Application**

Please ensure you submit an expression of interest (max 500 words) covering minimum entry requirements.

**VETTING**

**FOR FURTHER INFORMATION**

**Additional Information**

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.

**It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.**

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our com

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