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Visitor Services Assistant

1 month ago

Cambridge, United Kingdom King's College Cambridge Full time

**Department**: Visitor Services

**Responsible to**: Head of Visitor Services

**Responsibility**: King’s College welcomes over a million visitors per year. These visitors may be members of King’s, local residents, university members or tourists from around the world. The role of a Visitor Services Assistant is to ensure each and every visitor receives a warm and welcoming experience at one of our entrances. For many visitors to the College, a Visitor Services Assistant will be the first person they encounter representing King’s College. In addition, team members will need to play a part in maintaining the integrity of the College, its buildings and contents

**Salary**: £16,961.30 per annum plus benefits and discretionary bonus

**Contract type**: Permanent, part-time, 16.5 hours per week to be worked on a rota including weekends, 3 days out of 7

**Person specification**:
We are seeking a Visitor Services Assistant to join our team on a permanent basis working 16.5 hours per week.
- Deliver first class face to face customer service;
- Be patient, tactful and diplomatic;
- Be physically fit to cope with the demands of the job, which involves working outdoors throughout the year;
- Work with and support others in a collaborative manner;
- Cope with high visitor numbers during peak periods;
- Work with honesty and integrity when dealing with the members of the public;
- Be well presented at all times.

Previous applicants need not apply.

**Other Details**:

- 32 days annual leave pro rata (including Bank Holidays and Christmas closure period)
- Uniform
- Car parking (when available)
- Meals on duty
- Healthcare cash plan
- Bonuses

**Application Process**:
Applications should be made on the form provided on our website to arrive as soon as possible.

**Job Types**: Part-time, Permanent

**Salary**: £16,961.30 per year

Expected hours: 16.5 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Referral programme
- Sick pay

Supplemental pay types:

- Yearly bonus

Work Location: In person

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