Service Advisor
2 weeks ago
Job Title: Automotive Service Advisor
Location: Cambridgeshire
**Salary**: £26,000 per annum OTE £30,000
Hours of Work: Monday to Friday 08:00-18:00, Saturday (1 in 3) 08:30-13:00
**Job Description**:
Our Client is seeking an experienced or entry-level Automotive Service Advisor to join their German branded main dealer franchise team in Cambridgeshire. As a Service Advisor, you will be the first point of contact for customers who need to have their vehiclesserviced or repaired. You will be responsible for providing exceptional customer service and ensuring that all service and repair work is carried out to the highest standard.
**Responsibilities**:
- Greet customers in a friendly and professional manner and ascertain the nature of their visit
- Create job cards and booking appointments for customers
- Prepare and explain service and repair estimates to customers
- Provide regular updates to customers on the status of their vehicle
- Liaise with technicians and workshop manager to ensure timely completion of work
- Upsell additional services and products to customers where possible
- Ensure that all necessary paperwork and documentation is completed accurately and in a timely manner
- Ensure that customer complaints are dealt with promptly and professionally
- Maintain a high level of knowledge on the products and services offered by the dealership
- Maintain a clean and tidy reception and waiting area
**Requirements**:
- Strong customer service skills and ability to build rapport with customers.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and multitask.
- Knowledge of automotive parts and services is desirable but not essential.
- Ability to work as part of a team and on your own initiative.
- A full UK driving license is required.
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