Omni Channel Associate

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

VIRTUAL SALES/OMNI CHANNEL ASSOCIATE

The Retail Division at MICHAEL KORS is a continuously growing network of more than 30 Outlets, 80 Lifestyle stores, 100 Concessions/Shop in Shops in 21 European Countries. Our EMEA Retail team is passionate, driven, multicultural and has a wonderful international spirit.

Who You Are:
Our Virtual Sales/Omnichannel Associates are reliable, empowered individuals, capable of multi-tasking in a fast-paced environment. You are an effective communicator that delivers an elevated customer experience. Keen to collaborate, you are a team player with a positive attitude towards challenges. You feel comfortable in digital contact with customer. This is in-store based role, not remote.

What You’ll Do:

- Achieve virtual sales results through elevated customer engagement
- Build and maintain repeat clientele by inspiring customers with developing continually your knowledge of current trends and styling techniques
- Drive virtual sales results from store level by utilizing clientele app and all available tools and technology
- Perform operational tasks with excellence
- Assure entire meaningful virtual customer experience including post-purchase processes: preparing product for sending, packing, etc
- Demonstrate flexibility and desire for individual growth in a fast-paced store environment
- Collaborate with management to create innovative ways to maximize personal sales results

You’ll Need to Have:

- Confidence in delivering exceptional virtual customer experience
- Ability to resolve all client problems quickly and effectively, ensuring client satisfaction
- Excellent organizational and communication skills with attention of detail and accuracy
- Understanding of virtual sales targets and expectations
- Comfortable with working on the phone and with WhatsApp
- Creativity and skills to create digital content to share with customers
- Able to work under pressure and to thrive in a fast-paced, challenging environment
- Able to work on different tasks easily - multi-tasking
- English Language

We’d Love to See:

- Vibrant and motivated with the ability to engage, a true brand ambassador
- Ability to sell with a passion for styling and love for fashion
- Interested in self-development and in growing your career within Capri Holdings (Versace, Jimmy Choo, MICHAEL KORS)
- Technologically savvy individual with entrepreneurial spirit
- Local language

What We offer:

- Competitive compensation package
- Employee discount across Jimmy Choo and Michael Kors
- Clothing allotment
- Employee Wellbeing programme
- I feel really lucky_
- to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve_
- theirs._
- MICHAEL KORS
- At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V