Implementation Consultant
5 months ago
**About the role**:
As an Implementation Consultant you'll be responsible for leading, coaching and delivering implementation and consultancy activities for Zellis’ customers on multiple aspects of their solutions or services delivery.
You're the type of person who is passionate about providing the best possible customer experience to help our customers achieve their goals. As a person you’re great at thinking creatively to find solutions. As well as this you also enjoy communicating and building relationships with stakeholders at all levels.
You'll be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis’ suite of customer solutions and advise on industry leading processes and operational service design. This role will work closely with the Project or Programme Manager and will partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget.
- This is a fully remote role, with regular travel to Zellis and customer offices as required.
Key responsibilities include:
- Delivery of tasks against the agreed project plan and scope, following the Zellis standard project implementation methodology.
- Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria.
- Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place.
- Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the implementation Project or Programme manager (or Zellis senior leader) in a timely fashion.
**Skills & experience**:
Do you offer:
- Experience as a client facing Implementation or Advisory Consultant?
- Experience working in the HR & Payroll software industry?
- Exceptional communication skills and ability to develop robust and enduring relationships with stakeholders, colleagues and customer representatives?
- Capability to convey complex concepts in simple terms and of tailoring your presentation style of delivery to suit the audience?
If so, then we'd love to hear from you.
**Benefits & culture**:
At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.
Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:
- Unstoppable together.
- Always learning.
- Make it count.
- Think scale.
Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.
We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:
- A competitive base salary, plus cash car allowance.
- 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension scheme with company contributions up to 8.5%.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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