Head of Tenancy Enforcement

**About Us**

The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About the role**

We have a new and exciting opportunity for a Head of Support and Enforcement to join our Guinness Team. This is a permanent, full-time vacancy which is based in Oldham. We are currently operating hybrid working, which offers the opportunity to work 2 days in the office and 3 days working from home. Specific days to be agreed during the on-boarding process.

The overall purpose of the role is to lead, inspire and motivate specialist support teams to manage escalated cases and complex issues for customers

**What we’re looking for**

We know that how we do things is just as important as what we do, so you’ll not only be highly self-motivated with the rigour to pursue goals, but you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

**You’ll be able to demonstrate**:
**Essential**:

- Significant senior leadership and management experience gained within large complex housing or similar organisations.
- Proven track record of delivering high levels of performance, sustained customer satisfaction and consistently achieving business goals.
- Proven track record of strategic and operational planning, collaborative working and leading the delivery of high quality customer focused services.
- Experience of complex budget setting, management and control at a senior level.
- Understanding of health and safety, risk and regulatory requirements for a housing organisation.
- Experience of delivering business improvement that has benefitted employees, customers and the business.
- Experience of delivering significant structural and cultural organisational change.
- Excellent oral and written communications across large teams/in complex organisations.
- Excellent knowledge of Microsoft Office and ability to maximise use of new technologies for you and your team.
- Demonstrates the Guinness Leadership and Management Standard.
- Demonstrates the Guinness Behaviours.

**Desirable**:

- Experience of operating within the housing or public sector.

**Essential qualifications**:

- Educated to Level 6 (Degree or equivalent) or higher and/or relevant professional qualification.
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._
- TGPL2023_