Monitoring Officer

5 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 5

**Main area**
- Estates& Facilities

**Grade**
- Band 5

**Contract**
- Permanent

**Hours**
- Part time - 30 hours per week (30 hours over 7 days)

**Job ref**
- 164-5463079

**Site**
- Cross Campus

**Town**
- Nottingham

**Salary**
- £28,407 - £34,581 per annum pro rata

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

To support the Trusts catering Lead in developing robust management, audit tools and frameworks to identify and address any areas of concern in contracted services. Extract and analyse information from data systems and produce feedback reports relating to performance standards and compliance with service specifications and Key Performance Indicators (KPls).

Contribute to reviewing systems and processes to ensure that data quality is accurate, consistent and timely. Support the development and implementation of audit projects that require electronic data extraction, analysis and reporting.

Represent NUH Performance and quality Assurance team at internal and external quality and governance groups and committees as required

Main duties of the job

To support the Trust’s Catering Lead in the management of the NUH outsourced contract for the provision of retail catering.

To carry out regular and ad-hoc audits to monitor the quality standards and performance of the contracted services through robust quality assurance systems and process in order to measure and validate contract compliance against the agreed KPI’s requirements and playing a significant part in improving customers experience and safety.

To produce timely reports based on audit results, interrogation and triangulation of data covering all aspects of the outsourced service _for _the Trusts catering Lead

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Our Team is tight knit and work well together. This vacancy would suit a newly qualified Nurse who is looking for a Team that can provide a high level of mentoring and support on an on-going basis. We have a wide range of social events which extend to our families and include trips to attraction and show.

Free parking for staff is available on site as well as a subsidised staff restaurant which is open 7am-11pm 7 days a week.

Annual Leave starts at 27 days a year plus bank holidays.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

To support the Trust catering Lead in developing robust data analysis systems, audit tools and frameworks to identify and address any areas of concern in contracted services.

Improve patient experience and quality of contracted services by undertaking and participating in audit and analysis and interpretation of data.

Facilitate the development of a supportive relationship with contractors and clients to ensure applicable CQC outcomes are being achieved.

Lead on systems and processes to ensure that data quality is accurate, consistent and timely.

Interrogate contractor data systems and produce feedback reports relating to compliance with contract specification and relevant KPl’s.

Prepare reports on a monthly basis and lead resultant discussion and action-planning with the contractor.

Prepare reports on a monthly basis and lead resultant discussion and action-planning with the contractor.

Prepare and present progress reports against quality standards for contracted services as required.

Person specification

Training & Qualifications

Essential criteria
- A Diploma / NVQ level 4 or equivalent in business / facilities or relevant management experience.

Experience

Essential criteria
- Substantial experience of managing teams in a Healthcare cleaning/catering environment or facilities / complex company.
- Detailed knowledge, practical experience and understanding of a range of work procedures and practices relating to managing cleaning/catering staff.
- Experience of complaints handling in a healthcare environment or complex company.

Communication & Relationships

Essential criteria
- Able to present complex information to a large group of non-technical and technical staff in a way that is understood
- Able to provide complex information in the form of written and verbal communication and technical reports to Heads of Departments relating to facilities services.
- Negotiation with other agencies to ensure best value is attained for the Tr

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