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Senior Claims Adjuster

7 months ago

Ipswich, United Kingdom XL Catlin Full time

**Flexible Work Eligible**: Flexible Work Schedule

**DISCOVER your opportunity**

**Senior Claims Adjuster - Property & Construction**

Ipswich

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Senior Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving major losses for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

**DISCOVER** **your opportunity**

What will your essential responsibilities include?
- You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines.
- You will effectively control a portfolio of high value and technically complex claims by ensuring that communications, new claims and notifications are dealt with in a timely manner.
- Supporting Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing and business development.
- Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability.
- Assist Claims Manager with implementing strategy within the Claims team.
- Supporting the claims operations team to generate reports, monitor service level agreements (SLA’s) to ensure best practice and chase up information required to progress the claim.

You will report to Claims Manager - Property & Construction.

**SHARE your talent**

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured.
- Significant experience and advanced knowledge of high value and technically complex London Market Commercial Property & Construction claims.
- Considerable experience n the London Market claims arena, with extensive experience of coordinating, managing and influencing both co-insurers and re-insurers.
- Understanding how the Claims function operates, including the lifecycle of the claim.
- Delivering prompt, fair, innovative and accurate claims service enhancing strong broker and client relationships.
- Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action.
- Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
- Builds a strong position in the management and resolution of Claims.
- Provides claim handling support/training to team members.
- Uses relevant data to gain buy-in and support in setting and implementing case strategy.

AXA XL is an Equal Opportunity Employer.

**Location**:GB-GB-Ipswich

**Work Locations**: GB Ipswich 2nd floor, Civic Drive Civic Drive 2nd floor Ipswich

**Job Field**:Claims

**Schedule**:Part-time

**Job Type**:Standard